Salesforce Support Analyst
Not Disclosed•Full-TimeOn-site
location_onOn-site
About the Role
We are seeking a skilled Salesforce Support Analyst to serve as the primary expert for our internal users in Iselin, NJ. This onsite position is critical for maintaining optimal system performance and ensuring seamless enterprise integrations across our Salesforce ecosystem and MuleSoft solutions.
In this role, you will act as the central point of contact for complex technical issues, diagnosing and resolving incidents while documenting solutions for future reference. You will partner closely with business users and development teams to translate technical concepts, participate in release management, and drive continuous improvement by identifying process optimization opportunities and staying current with the latest Salesforce releases.
Work location
Work model: On-site
On-site
Key Responsibilities
- check_circleServe as primary contact for complex Salesforce and MuleSoft issues and resolve incidents within SLAs
- check_circleManage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules
- check_circleTroubleshoot Anypoint Platform integrations, monitor API health, and resolve connectivity issues
- check_circleSupport Sales Cloud, Service Cloud, and Experience Cloud while troubleshooting automation tools
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