Service Coordination Manager
Not Disclosed•Full-TimeOn-site
location_onWest 9th Street, Sheldon, O'Brien County, Iowa, United States
About Family First
Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar. Our mission is to make your job an experience you enjoy every day by providing the support you need to do your best work.
We believe in providing exceptional one-on-one care to patients in the comfort of their homes. When you join us, you become part of our family and the families you care for. Our team members represent the organization in a competent, professional, and responsive manner, maintaining high standards of patient care and customer service in accordance with all state, local, and federal requirements.
About the Role
The Service Coordination Manager (SCM) is the vital link between our branch office, our patients and families, and our caregivers. This role exists to ensure that the right nurse skillset matches the clinical needs of the patient while building strategic relationships with Payroll, Finance, Human Resources, leadership, and our clients.\n In this position, you will facilitate seamless communication and conduct home visits to understand the unique environment and personalities of our patients. This personal insight allows you to match families with caregivers as closely as possible. You will manage the full lifecycle of staffing, from interviewing candidates and supporting the onboarding process to maintaining accurate records of time worked and securing insurance authorizations. Your work ensures that our field staff are supported and that our patients receive consistent, high-quality care.
Hiring Process
We value your hard work, integrity, and commitment to providing the highest quality care. To join our team, please submit your application highlighting your customer service experience and ability to communicate effectively. We look for individuals who are ready to thrive in a supportive environment where people come first.
Equal Opportunity
Family First Homecare is an Equal Opportunity Employer. We will not tolerate discrimination on the basis of race, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to these protected characteristics.
Work location
Work model: On-site
West 9th Street, Sheldon, O'Brien County, Iowa, United States
Sheldon, Iowa
Key Responsibilities
- check_circleConduct weekly client calls to inform families about schedule updates and changes
- check_circleImport authorizations from RCM into the EMR system and submit authorization request forms
- check_circleManage key performance indicators to enhance operational efficiency and drive business growth
- check_circleMaintain a current patient roster and monitor all schedule changes
- check_circleBuild and fill shift schedules matching nurse skillsets to patient clinical needs
- check_circleConduct home visits to assess patient environments and match families with caregivers
- check_circlePerform telephone screens and face-to-face interviews with potential field clinician candidates
- check_circleReview nurse and patient records to ensure documentation meets QAPI audit guidelines
- check_circleVerify compliance of completed shifts and match notes to charges for accurate payroll
Requirements
- verifiedHigh School Diploma or equivalent
- verified6 months or more of customer service experience
- verifiedCleared background screening
- verifiedValid Driver's License with Proof of Insurance
- verifiedKnowledge of Microsoft Office products
- verifiedAbility to read and communicate effectively in English
- verifiedAdditional Background Screening: Child Abuse, and FBI check (Pennsylvania)
- verifiedTB screening with 2 step PPD, or 1 step PPD with proof of 2 step PPD administration within the last year (Pennsylvania)
Nice to Have
Associates degree. Healthcare experience, particularly in home care or related fields. Experience organizing and managing office files, logbooks, and staff schedules. Ability to establish and maintain effective channels of communication with patients and field clinician team members. Ability to receive and execute a high volume of phone calls utilizing appropriate phone etiquette. Ability to manage multiple projects and initiatives simultaneously, ensuring timely completion and quality outcomes.
Benefits & Perks
check_circlePrivate Health Care Plans including Medical, Dental, Vision, and HSA with employer matchcheck_circleVoluntary Benefits including Accident, Critical Illness, Hospital, Life, and Disability Insurancecheck_circle401(k) Retirement Plan with Company Matching Contributionscheck_circlePaid Time Off (PTO) and Paid HolidaysEmployee Assistance Program (EAP) for Employee and Family
Similar Job Opportunities
Medical Office Practice Manager
Iredell Health System • On-site
Not Disclosedarrow_forward
Office Coordinator
Odyssey Behavioral Healthcare • Greenwood Village, Colorado
Not Disclosedarrow_forward
Qualified Intellectual Disabilities Professional
BrightSpring Health Services • Denton, Texas
$20-0/hrarrow_forward
Skills, education and keywords
Skills: Microsoft Office, Kantime, Emr, Qapi, PPD, Tuberculosis Screening.
Education: High School Diploma or equivalent required; Associate's degree preferred.
Frequently asked questions about Service Coordination Manager at Family First Homecare
What does a Service Coordination Manager at Family First Homecare do?expand_more
In this Service Coordination Manager at Family First Homecare role, you will conduct weekly client calls to inform families about schedule updates and changes; import authorizations from rcm into the emr system and submit authorization request forms; manage key performance indicators to enhance operational efficiency and drive business growth; and maintain a current patient roster and monitor all schedule changes.
What are the requirements for this Service Coordination Manager role?expand_more
Family First Homecare is looking for candidates who meet the following requirements: High School Diploma or equivalent; 6 months or more of customer service experience; Cleared background screening; Valid Driver's License with Proof of Insurance; Knowledge of Microsoft Office products; and Ability to read and communicate effectively in English.
Where is the Service Coordination Manager role at Family First Homecare located?expand_more
Service Coordination Manager at Family First Homecare is based in West 9th Street, Sheldon, O'Brien County, Iowa, United States. This is a on-site role.
Is this Service Coordination Manager job remote, hybrid, or on-site?expand_more
Family First Homecare has listed this Service Coordination Manager role as on-site.
How much experience is required for this Service Coordination Manager role?expand_more
Service Coordination Manager at Family First Homecare typically requires 0+ years of relevant experience at the mid level level.
What skills do you need for the Service Coordination Manager role at Family First Homecare?expand_more
Key skills for Service Coordination Manager at Family First Homecare include Microsoft Office; Kantime; Emr; Qapi; PPD; and Tuberculosis Screening.
What education is required for Service Coordination Manager at Family First Homecare?expand_more
Educational requirements for this role: High School Diploma or equivalent required; and Associate's degree preferred.
What category does the Service Coordination Manager role belong to?expand_more
Service Coordination Manager at Family First Homecare is part of the healthcare & nursing job category on Recrutus.
About Family First Homecare
Family First Homecare operates within the hospitals and health care sector, based in Tampa, FL. The organization delivers specialized homecare services specifically designed for children with life-long health conditions. The company addresses the challenge of keeping patients out of institutional settings by providing a dedicated alternative to long-term hospital stays. This approach allows young patients to recover and live within the comfort of their own residences rather than remaining confined to medical facilities.
The service model prioritizes a 1:1 nurse-to-patient ratio to ensure consistent, high-quality attention. Family First Homecare focuses on maintaining high standards of care and communication to support families through complex medical needs. By facilitating care at home, the organization enables children with complex conditions to access daily life activities, including home-cooked meals, in a familiar environment. The core mission remains centered on returning patients to their homes and supporting their families in managing health needs outside of a hospital setting.
Browse more roles: All Family First Homecare jobs, healthcare & nursing jobs on Recrutus.