Service Advisor - Power Systems & Lube
Not Disclosed•Full-TimeOn-site
location_on3401, 41st Avenue South, Centennial, Prairie Rose, Cass County, North Dakota, 58104, United States
About Butler Machinery
Butler Machinery is a family-owned business that has been serving the industry for over 70 years. As a three-generation family business, we currently employ over 800 associates across 20 locations in North Dakota, South Dakota, Montana, and Nebraska. We are dedicated to being an industry-leading equipment provider and are looking for self-motivated, forward-thinking individuals to join our team and contribute to our continued success.
About the Role
As a Service Advisor, you will be the vital link between our customers, service technicians, and the Service Manager. In this proactive role, you will coordinate and schedule technician time, manage invoicing for work orders, and serve as the primary communicator for quotes, job status, and scheduling. You will ensure that contracted services are completed within the correct hour and date ranges by monitoring equipment hours and generator service schedules.
Your day will involve assigning jobs to technicians based on their specific skills and knowledge, while also scheduling regional resources efficiently. You will support the Service Manager in preparing accurate quotes and estimates for Customer Value Agreements (CVAs) and Goldstar service contracts, often validating requirements through on-site customer visits. Additionally, you will act as a backup for the Service Manager, handle after-hours calls on a rotating basis, and collaborate with systems coordinators and project managers for generator start-ups.
Beyond operational duties, you will foster a positive working environment by coaching employees, recognizing performance, and resolving customer concerns promptly. You are expected to uphold our company's vision, mission, and values while maintaining a professional image in all customer and community interactions.
Hiring Process
We are seeking individuals who are eager to grow professionally with us. If you are interested in starting your career with our team, please submit your application to join our family business.
Our Culture & Benefits
We offer a comprehensive full benefits package designed to support our associates. This includes a generous retirement plan with a 10% guaranteed annual employer contribution and an additional 5% discretionary contribution once eligibility is met, with no minimum required contributions from your pocket. Our benefits also cover health, dental, and vision insurance options, a Health Savings Account with employer contributions, paid time off, and 7 company-paid holidays.
Equal Opportunity Employer
Butler Machinery is an Equal Opportunity Employer (EOE/Vet/Disability). We consider qualified applicants regardless of background.
Work location
Work model: On-site
3401, 41st Avenue South, Centennial, Prairie Rose, Cass County, North Dakota, 58104, United States
Prairie Rose, North Dakota
Key Responsibilities
- check_circleMonitor equipment hours and generator service schedules to ensure contracted services are completed on time
- check_circleSchedule regional CVAs to ensure efficient use of resources
- check_circleApprove the release of equipment for delivery to customers
- check_circleImplement contamination control guidelines and adhere to safety rules and company standards
- check_circleProactively seek customer feedback and resolve issues promptly
- check_circleAssist in setting priorities for multiple jobs and support team workflow
- check_circleRecruit, train, and develop team members in alignment with department goals
- check_circleExhibit strong technical and product knowledge of all equipment sold within the dealership
- check_circleCollaborate with the Service Manager on department performance, profitability, and efficiency
- check_circleHandle after-hours calls on a rotating basis to support customers and technicians
- check_circlePrepare accurate quotes and estimates for service contracts and upcoming jobs
- check_circleAssign jobs and work areas to Service Technicians based on their skills and knowledge
Requirements
- verifiedHigh school and/or technical school education or equivalent combination of experience, training and/or education
- verifiedStrong customer service skills
- verifiedStrong computer skills
- verifiedStrong technical knowledge
- verifiedExcellent oral and written communication skills
- verifiedStrong time management skills
- verifiedAbility to multi-task
Benefits & Perks
check_circleHealth Insurance with 3 plan options including 2 High Deductible planscheck_circleDental Insurance with 2 plan optionscheck_circleVision Insurancecheck_circleFlexible Benefit Plancheck_circleBasic Life/AD&D and Supplemental Life Insurancecheck_circleAFLAC options including Cancer Insurance, Accidental, Hospitalization, and Short Term Disabilitycheck_circleShort-Term Disability Coverage with 60% of salary paid by Butlercheck_circleMaternity Benefitcheck_circle7 days company paid holidayscheck_circleHealth Savings Account with employer contribution up to $1000/yr
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Computer Skills, Time Management, Technical Knowledge.
Education: High school and/or technical school education or equivalent combination of experience, training and/or education required..
Frequently asked questions about Service Advisor - Power Systems & Lube at Butler Machinery
What does a Service Advisor - Power Systems & Lube at Butler Machinery do?expand_more
Day-to-day, the Service Advisor - Power Systems & Lube at Butler Machinery will monitor equipment hours and generator service schedules to ensure contracted services are completed on time; schedule regional cvas to ensure efficient use of resources; approve the release of equipment for delivery to customers; and implement contamination control guidelines and adhere to safety rules and company standards.
What are the requirements for this Service Advisor - Power Systems & Lube role?expand_more
To qualify for the Service Advisor - Power Systems & Lube at Butler Machinery position, applicants should have: High school and/or technical school education or equivalent combination of experience, training and/or education; Strong customer service skills; Strong computer skills; Strong technical knowledge; Excellent oral and written communication skills; and Strong time management skills.
Where is the Service Advisor - Power Systems & Lube role at Butler Machinery located?expand_more
Service Advisor - Power Systems & Lube at Butler Machinery is based in 3401, 41st Avenue South, Centennial, Prairie Rose, Cass County, North Dakota, 58104, United States. This is a on-site role.
Is this Service Advisor - Power Systems & Lube job remote, hybrid, or on-site?expand_more
Butler Machinery has listed this Service Advisor - Power Systems & Lube role as on-site.
How much experience is required for this Service Advisor - Power Systems & Lube role?expand_more
Candidates for Service Advisor - Power Systems & Lube at Butler Machinery should have mid level.
What skills do you need for the Service Advisor - Power Systems & Lube role at Butler Machinery?expand_more
Key skills for Service Advisor - Power Systems & Lube at Butler Machinery include Customer Service; Computer Skills; Time Management; and Technical Knowledge.
What education is required for Service Advisor - Power Systems & Lube at Butler Machinery?expand_more
Educational requirements for this role: High school and/or technical school education or equivalent combination of experience, training and/or education required..
What category does the Service Advisor - Power Systems & Lube role belong to?expand_more
Service Advisor - Power Systems & Lube at Butler Machinery is part of the customer services job category on Recrutus.
About Butler Machinery
Butler Machinery, headquartered in Fargo, North Dakota, operates within the machinery manufacturing industry, specializing in construction and agriculture equipment solutions. Established in 1955, the company serves clients across North Dakota, South Dakota, Nebraska, and Montana through a network of 20 locations. The organization provides comprehensive services including equipment sales, rentals, parts distribution, and technical support to ensure operational continuity for its customers.
The company distinguishes itself through rapid parts availability, a large fleet of field service trucks, and a team of skilled service technicians dedicated to minimizing downtime. Butler Machinery focuses on creating tailored solutions that help clients increase profitability while maintaining long-term relationships built on trust and mutual growth. The business model prioritizes customer satisfaction without compromising core values.
Internal operations are guided by principles of integrity, accountability, and safety. The organization views its workforce as its greatest asset, fostering a culture of dignity, respect, and teamwork. Continuous professional development and innovation are central to their approach, alongside an unwavering commitment to uncompromised safety standards for all employees. This foundational philosophy ensures that the company delivers reliable support while upholding the highest ethical and operational standards in the region.
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