Service Advisor
Not Disclosed•Full-TimeOn-site
location_onWebster Police Department, 217, Pennsylvania Avenue, Webster, Harris County, Texas, 77598, United States
About the Team
Considering a career with Ken Garff Automotive Group means you are in for a great ride! We are not your standard dealership or group of dealerships, and we are proud of that distinction. Since our founding in 1932 by Ken Garff, we have been out to do things differently, consistently changing, growing, and progressing. While our uniforms aren't flashy and our buildings may look like the competition, what sets us apart is our people. We believe listening isn't just something we do; it's part of who we are. We thrive on treating our employees right, valuing them far more than buildings, uniforms, or cars.
Big Star Dodge, a Ken Garff Automotive Dealership, is looking for a Service Advisor who aligns with our core values: respect, integrity, growth, humility, and teamwork.
About the Role
As a Service Advisor, you will be the bridge between our customers and our service department. You will greet customers promptly and professionally, listening to their inquiries to identify service needs and resolving concerns with a friendly, cooperative demeanor. Your role involves providing timely updates, estimates, and inspection results, as well as answering telephone calls courteously. You will review completed work and recommendations, collect payments, and ensure every customer receives excellent service.
This position is ideal for someone who is unselfish, approachable, and motivated by exciting, fast-paced work. You will need to be a patient, conscientious, and relaxed team worker who is both accommodating and analytical, producing highly precise and accurate work. Proficiency in Dealer Management Systems (DMS) and essential software programs is required to look up service history, schedule appointments, and manage repair order information.
Why Join Us
We offer a competitive compensation package and a 401k with a company match. Our benefits include Wellness Time Off, holidays, a Personal Purpose Day, and a year-end bonus program for all employees known as the "Garff Giveback." We provide comprehensive medical, dental, vision, disability insurance, AD&D, and life insurance, along with Flex Spending, Health Savings Accounts, EAP, and mental health support. Additional perks include a Diabetes Management Program, Parental Leave Stipend, and employee discounts on vehicle purchases, parts, and service.
Join Our Vision
Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we're doing? We need someone to live our values, do things differently, and listen to build trust and foster relationships. This organization needs you to keep its vision intact and its purpose of reinventing the industry moving forward.
Work location
Work model: On-site
Webster Police Department, 217, Pennsylvania Avenue, Webster, Harris County, Texas, 77598, United States
Webster, Texas
Key Responsibilities
- check_circleGreet customers promptly and professionally
- check_circleListen to customer inquiries and identify service needs
- check_circleProvide service updates, estimates, and inspection results
- check_circleReview completed work and collect payments from customers
- check_circleAnswer telephone calls and address customer inquiries
- check_circleUtilize Dealer Management System to schedule appointments and enter repair orders
- check_circleReview customer satisfaction surveys to ensure service quality
Requirements
- verifiedProficient knowledge in Dealer Management System (DMS)
Benefits & Perks
check_circle401k with company matchcheck_circleWellness Time Off, holidays, and a Personal Purpose Daycheck_circleMedical, Dental, Vision, Disability Insurance, AD&D, and Life Insurancecheck_circleFlex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipendcheck_circleYear-end bonus program for all employees (Garff Giveback)check_circleEmployee discounts on vehicle purchase, parts, service, and more
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Frequently asked questions about Service Advisor at Ken Garff Automotive Group
What does a Service Advisor at Ken Garff Automotive Group do?expand_more
In this Service Advisor at Ken Garff Automotive Group role, you will greet customers promptly and professionally; listen to customer inquiries and identify service needs; provide service updates, estimates, and inspection results; and review completed work and collect payments from customers.
What are the requirements for this Service Advisor role?expand_more
Ken Garff Automotive Group is looking for candidates who meet the following requirements: Proficient knowledge in Dealer Management System (DMS).
Where is the Service Advisor role at Ken Garff Automotive Group located?expand_more
Service Advisor at Ken Garff Automotive Group is based in Webster Police Department, 217, Pennsylvania Avenue, Webster, Harris County, Texas, 77598, United States. This is a on-site role.
Is this Service Advisor job remote, hybrid, or on-site?expand_more
Ken Garff Automotive Group has listed this Service Advisor role as on-site.
How much experience is required for this Service Advisor role?expand_more
Candidates for Service Advisor at Ken Garff Automotive Group should have mid level.
What skills do you need for the Service Advisor role at Ken Garff Automotive Group?expand_more
Key skills for Service Advisor at Ken Garff Automotive Group include Dealer Management System.
What category does the Service Advisor role belong to?expand_more
Service Advisor at Ken Garff Automotive Group is part of the customer services job category on Recrutus.
About Ken Garff Automotive Group
Ken Garff Automotive Group operates within the retail motor vehicles industry, maintaining a significant presence across Utah, Texas, Iowa, Nevada, Michigan, and California. Founded in 1932, the organization has expanded to over 50 locations while adhering to the original principles of honesty, integrity, and personalized customer service. Recent strategic rebranding efforts focus on transparency and trust, aligning with a customer-centric approach that addresses the demands of a modern marketplace. The company aims to deliver a consistent and unsurpassed experience for every client at every dealership.
Beyond commercial operations, Ken Garff Automotive Group is committed to community stewardship. Over the past 81 years, the group has contributed millions of dollars and thousands of volunteer hours to schools, charities, and local organizations. This dedication to corporate citizenship remains a core value alongside business growth. For employees, the company offers a comprehensive benefits package designed to support financial security and personal well-being. These provisions include competitive compensation, medical and dental coverage, a 401k plan with company matching, paid time off, holiday pay, and a year-end bonus program. Additional perks include volunteer time off, a personal wellness plan, and discounts on parts and service. Ken Garff Automotive Group operates as an Equal Opportunity Employer.
Browse more roles: All Ken Garff Automotive Group jobs, customer services jobs on Recrutus.