Senior UX Designer
Not Disclosed•Full-TimeOn-site
location_onSelden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
About the Role
DTS is seeking a Senior UX Designer to support the CSR Assist product as it progresses through its Build-Operate-Transfer phase. This position is critical for maintaining design momentum during delivery, ensuring a smooth transition of product ownership, and guaranteeing that the user experience is clearly documented and ready for implementation by client teams.
You will partner closely with product, business, content, and technology teams to translate evolving requirements and product direction into clear, high-fidelity, implementation-ready designs in Figma. Your focus will be defining and refining end-to-end user experiences for customer service representatives utilizing an AI-enabled support tool. This includes designing complex workflows, interaction patterns, screen states, edge cases, and responsive design considerations to ensure the final experience is intuitive, efficient, accessible, and aligned with human-centered design principles.
Work location
Work model: On-site
Selden Street, Midtown, Detroit, Wayne County, Michigan, 48201, United States
Detroit, Michigan
Key Responsibilities
- check_circleTranslate evolving requirements and product direction into high-fidelity, implementation-ready designs in Figma
- check_circleDefine and refine end-to-end user experiences for customer service representatives using AI-enabled support tools
- check_circleDesign complex workflows, interaction patterns, screen states, and edge cases for enterprise service-support tools
Similar Job Opportunities
Skills, education and keywords
Skills: Figma, Agile, Human-Centered Design, Ux Design, Product Design, User Flows, Wireframes, Prototypes, Responsive Design, Accessibility.
Education: Bachelor's degree in related field required, but extensive experience can substitute; Master's degree in related field preferred.
Frequently asked questions about Senior UX Designer at Digital Technology Solutions LLC
What does a Senior UX Designer at Digital Technology Solutions LLC do?expand_more
In this Senior UX Designer at Digital Technology Solutions LLC role, you will translate evolving requirements and product direction into high-fidelity, implementation-ready designs in figma; define and refine end-to-end user experiences for customer service representatives using ai-enabled support tools; design complex workflows, interaction patterns, screen states, and edge cases for enterprise service-support tools; and document screen states, interaction behavior, and design rationale to support smooth product ownership transition.
What are the requirements for this Senior UX Designer role?expand_more
To qualify for the Senior UX Designer at Digital Technology Solutions LLC position, applicants should have: 3 to 5 years of experience in UX or product design; Advanced Figma design skills; Experience designing complex workflows and enterprise or service-support tools; Bachelor's degree in related field required; Master's degree in related field preferred; and Extensive experience in User Experience Design can substitute education.