Senior System Analyst
Not Disclosed•Full-TimeRemote
location_onCourt Street, Jackson, Hinds County, Mississippi, 39201, United States
As a key liaison between business stakeholders and technical teams, you will drive the translation of complex business needs into actionable system requirements. This role exists to ensure seamless alignment between project objectives and technical deliverables, serving as the primary point of contact for Maximus project staff and clients. You will navigate the intersection of operational workflows and application development, ensuring that systems are efficient, reliable, and capable of supporting critical business functions.
In this position, you will lead or support requirements development activities, managing work plans, timelines, and resources. Your day-to-day involves defining data file extracts, automated process flows, and report structures to support SaaS platforms, CRM systems, and financial ERP applications. You will also participate in system testing, design reviews, and code walkthroughs to validate that solutions meet quality standards and compliance requirements.
If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com for reasonable accommodations.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Maximus compensation is based on various factors including job location, education, training, experience, expected quality and quantity of work, required travel, external market conditions, and internal value analysis. Annual salary is just one component of our total compensation package, which also includes short- and long-term incentives, program-specific awards, health insurance, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
Work model: Remote
Court Street, Jackson, Hinds County, Mississippi, 39201, United States
Jackson, Mississippi
Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user-story development, acceptance-criteria definition, and estimation using Jira or comparable tools. Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current-state and future-state workflows. Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud-based services. Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. Familiarity with digital-experience solutions, customer-journey mapping, and omnichannel service-delivery platforms. Experience working with document-management systems, workflow automation tools, and content-services platforms. Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes. Proficiency with AI-enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization. Experience with process-automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate). Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS). Understanding of data-modeling concepts, data governance principles, and data-quality frameworks. Experience collaborating with cross-functional teams within large, matrixed organizational environments. Extensive experience working with Jira or similar work-management and tracking tools. Experience working with AWS Cloud services, including data-integration, analytics, and application-development components. Strong analytical, communication, and documentation skills, with the ability to convey complex technical information to non-technical audiences.
Skills: Agile, Scrum, Kanban, Jira, BPMN 2.0, Saas, CRM, Salesforce, Dynamics, Genesys Cloud CX.
Education: Bachelor's degree in relevant field of study or equivalent combination of education and experience.