Senior System Analyst
Not Disclosed•Full-TimeRemote
location_onDowntown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
About the Role
This position serves as the critical bridge between business strategy and technical execution within the Maximus project environment. You will act as the primary liaison between project business staff and technical teams, ensuring that complex operational workflows are accurately translated into robust system requirements and specifications.
In this role, you will drive the requirements development lifecycle, managing timelines and resources while defining data flows, report structures, and integration points for a diverse ecosystem of SaaS platforms, CRM systems, and financial ERP applications. Your work will directly influence application efficiency, reliability, and the successful delivery of customer experience tools and document-management solutions.
Hiring Process & Application
Maximus is committed to a fair and transparent hiring process. If you require reasonable accommodations during any phase of the employment process due to a disability, medical condition, or impairment, please contact People Operations at applicantaccom@maximus.com for assistance with accessing job postings, completing assessments, or participating in interviews.
Equal Opportunity & Culture
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Compensation & Benefits
Maximus compensation is based on various factors including job location, education, training, experience, and internal pay alignment. Annual salary is just one component of our total compensation package, which also includes short- and long-term incentives, program-specific awards, and a comprehensive benefits suite. These benefits include health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
Salary ranges for this role are commensurate with job duties and relevant work experience, and an applicant's salary history will not be used in determining compensation. Maximus will comply with all regulatory minimum wage rates and exempt salary thresholds.
Work location
Work model: Remote
Downtown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleTranslate business knowledge into system and process requirements
- check_circleAct as primary liaison between business staff and technical teams
- check_circleDefine and document data extracts, process flows, and report specifications
- check_circleSupport application development and systems integration for SaaS platforms
- check_circleDesign and produce ad hoc and recurring reports for project operations
- check_circleParticipate in system testing, design reviews, and code walkthroughs
- check_circleAudit and report on application performance to ensure QA/QC compliance
- check_circleSupport system maintenance including change request assessment and troubleshooting
- check_circleAnalyze and document system interfaces and data flows across cloud and on-premises apps
Requirements
- verifiedBachelor's degree in relevant field of study and 5+ years of relevant professional experience
- verifiedProficiency in SQL and RDBMS
- verifiedExperience with Agile methodologies (Scrum or Kanban)
- verifiedProficiency in BPMN 2.0
- verifiedExperience with SaaS, APIs, and cloud-based services
- verifiedExperience with CRM platforms (Salesforce, Dynamics)
- verifiedExperience with financial ERP systems (Oracle, SAP, Workday)
- verifiedExperience with RPA tools (UiPath, Blue Prism, Power Automate)
- verifiedExperience with AWS Cloud services
- verifiedExperience with Jira
Nice to Have
Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user-story development, acceptance-criteria definition, and estimation using Jira or comparable tools. Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current-state and future-state workflows. Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud-based services. Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. Familiarity with digital-experience solutions, customer-journey mapping, and omnichannel service-delivery platforms. Experience working with document-management systems, workflow automation tools, and content-services platforms. Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes. Proficiency with AI-enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization. Experience with process-automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate). Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS). Understanding of data-modeling concepts, data governance principles, and data-quality frameworks. Experience collaborating with cross-functional teams within large, matrixed organizational environments. Extensive experience working with Jira or similar work-management and tracking tools. Experience working with AWS Cloud services, including data-integration, analytics, and application-development components. Strong analytical, communication, and documentation skills, with the ability to convey complex technical information to non-technical audiences.
Benefits & Perks
check_circleHealth insurance coveragecheck_circleLife and disability insurancecheck_circleRetirement savings plancheck_circlePaid holidays and paid time offShort- and long-term incentives
Similar Job Opportunities
Skills, education and keywords
Skills: Agile, Scrum, Kanban, Jira, BPMN 2.0, Saas, CRM, Salesforce, Dynamics, Genesys Cloud CX.
Education: Bachelor's degree in relevant field of study or equivalent combination of education and experience.
Frequently asked questions about Senior System Analyst at Maximus
What does a Senior System Analyst at Maximus do?expand_more
In this Senior System Analyst at Maximus role, you will translate business knowledge into system and process requirements; act as primary liaison between business staff and technical teams; define and document data extracts, process flows, and report specifications; and support application development and systems integration for saas platforms.
What are the requirements for this Senior System Analyst role?expand_more
Maximus is looking for candidates who meet the following requirements: Bachelor's degree in relevant field of study and 5+ years of relevant professional experience; Proficiency in SQL and RDBMS; Experience with Agile methodologies (Scrum or Kanban); Proficiency in BPMN 2.0; Experience with SaaS, APIs, and cloud-based services; and Experience with CRM platforms (Salesforce, Dynamics).
Where is the Senior System Analyst role at Maximus located?expand_more
Senior System Analyst at Maximus is based in Downtown Milwaukee Post Office, 345, West Saint Paul Avenue, Menomonee River Valley, Milwaukee, Milwaukee County, Wisconsin, 53203, United States. This is a remote role.
Is this Senior System Analyst job remote, hybrid, or on-site?expand_more
Maximus has listed this Senior System Analyst role as remote.
How much experience is required for this Senior System Analyst role?expand_more
Senior System Analyst at Maximus typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Senior System Analyst role at Maximus?expand_more
Key skills for Senior System Analyst at Maximus include Agile; Scrum; Kanban; Jira; BPMN 2.0; Saas; CRM; and Salesforce.
What education is required for Senior System Analyst at Maximus?expand_more
Educational requirements for this role: Bachelor's degree in relevant field of study or equivalent combination of education and experience.
What category does the Senior System Analyst role belong to?expand_more
Senior System Analyst at Maximus is part of the it job category on Recrutus.