
location_on690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
Maximus is seeking a Senior System Analyst to serve as a critical bridge between business stakeholders, technical teams, and project leadership. In this remote capacity, you will support complex application development, systems integration, and operational initiatives across enterprise environments. Your primary mission is to ensure that business requirements are accurately captured, translated, and implemented within robust system and process solutions.
You will act as the principal liaison for assigned projects, defining and documenting both business and technical needs. This role involves leading requirements development activities, including work-plan creation, timeline management, and resource planning. You will translate a deep understanding of business processes and operational workflows into detailed functional and technical specifications, ensuring alignment between project objectives and deliverables.
Day-to-day, you will analyze system interfaces, data flows, and integration points across cloud-based and on-premises applications. You will support customer application development involving SaaS platforms, CRM systems, and financial ERP applications, while designing reports that summarize data to support project operations and decision-making. Additionally, you will participate in system testing, design reviews, and code walkthroughs to validate requirements and ensure compliance with quality standards, while providing guidance and coaching to team members within your area of expertise.
Work model: Remote
690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
Boise, Idaho
Skills: Agile, Scrum, Kanban, Jira, BPMN 2.0, Saas, Apis, CRM, Salesforce, Dynamics.
Education: Bachelor's degree in relevant field of study or equivalent combination of education and experience.
Demonstrated experience applying Agile methodologies (Scrum or Kanban) for backlog refinement, user-story development, acceptance-criteria definition, and estimation using Jira or comparable tools. Proficiency in Business Process Model and Notation (BPMN 2.0) for documenting current-state and future-state workflows. Experience supporting customer application development and systems integration involving SaaS products, APIs, and cloud-based services. Experience supporting CRM platforms (e.g., Salesforce, Dynamics, or comparable systems) and customer-experience technologies, including Genesys Cloud CX. Familiarity with digital-experience solutions, customer-journey mapping, and omnichannel service-delivery platforms. Experience working with document-management systems, workflow automation tools, and content-services platforms. Exposure to financial ERP systems (e.g., Oracle, SAP, Workday, or similar) and understanding of financial data flows and business processes. Proficiency with AI-enabled analysis and documentation tools, including platforms that support automated requirements generation, data analysis, or process optimization. Experience with process-automation technologies (e.g., RPA tools such as UiPath, Blue Prism, or Power Automate). Strong working knowledge of Structured Query Language (SQL) and Relational Database Management Systems (RDBMS). Understanding of data-modeling concepts, data governance principles, and data-quality frameworks. Experience collaborating with cross-functional teams within large, matrixed organizational environments. Extensive experience working with Jira or similar work-management and tracking tools. Experience working with AWS Cloud services, including data-integration, analytics, and application-development components. Strong analytical, communication, and documentation skills, with the ability to convey complex technical information to non-technical audiences.