Senior Desktop Support Technician
Not Disclosed•Full-TimeOn-site
location_on3545, Boyd Road, Princess Anne Plaza, Virginia Beach, Virginia, 23452, United States
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet. This includes cybersecurity services, network operations, service desk support, and data transport. Ultimately, Leidos supports the Navy in unifying its shore-based networks and data management to improve capability and service while saving significant costs by focusing efforts under one enterprise network.
At Leidos, we outthink, outbuild, and outpace the status quo because the mission demands it. We are not hiring followers; we are recruiting those who disrupt, provoke, and refuse to fail. We are already at step 30, moving faster than anyone else dares.
Leidos is seeking a Senior-level Desktop Support Technician to join the Field Services Premier Support team at a government site in Virginia Beach, VA. As a key member of the team, you will manage high-impact system administrative duties requiring PowerShell and Windows Server expertise while providing direct desk-side support to customers.
Your day will involve managing share drives, public folder permissions, and Exchange accounts, alongside performing logical moves and user account management. You will troubleshoot and resolve complex user computer issues, assist junior technicians, and manage customer tickets according to established Service Level Requirements. A significant portion of your role involves working directly with VIP and executive-level customers to provide premier computer support, as well as collaborating with other teams to resolve issues related to MFD/printers, VoIP, and Video Teleconference systems.
This role requires physical agility and adaptability. You will be responsible for lifting and carrying equipment, working in confined spaces like raised floors or communications closets, and utilizing basic hand tools for rack mounting. You may also need to drive to different locations to troubleshoot issues on projects.
Leidos is committed to a fair and efficient hiring process. For U.S. positions, job requisitions generally remain open for at least 3 days with an anticipated close date no earlier than 3 days after the original posting date. Please note that Leidos will never ask for payment-related information during the application process. All communication will be generated through the official Leidos.com automated system.
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, we are dedicated to the mission.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Work model: On-site
3545, Boyd Road, Princess Anne Plaza, Virginia Beach, Virginia, 23452, United States
Virginia Beach, Virginia
Organized and detail-oriented. Strong leadership skills. Self-motivated and self-directing. Strong collaboration, prioritization, and adaptability skills. Relationship building. Ability to manage and prioritize own work and that of their team. Independent decision making. Analytical thinking with the ability to think out of the box. Ability to effectively communicate with all organizational levels from SME to Senior Management. Ability to analyze problems at various levels including detail level and overall organizational impact.
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Skills: Powershell, Windows Server, Active Directory, Microsoft 365, Microsoft Windows Os, HP Service Manager, Remedy, Security+, Otdr, Voip.
Education: HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience..