Senior Customer Support Administrator — San Francisco

About the Role

GovCIO is seeking a Senior Customer Support Administrator (IT Specialist) to serve as the primary on-site support point of contact for our San Francisco, CA location. In this Tier 2 field support capacity, you will be the face of our technical services, ensuring an exceptional service experience for both classified and unclassified networks.

This role is designed for a professional who thrives in a dynamic environment, balancing complex technical troubleshooting with high-level customer service. You will act as the central hub for resolving inquiries, managing service requests, and maintaining the operational integrity of our clients' IT infrastructure. From staging workstations to managing Active Directory permissions, your work ensures that users can focus on their mission-critical tasks without interruption.

Team Context

As part of the GovCIO support team, you will operate within a structured framework that prioritizes security, efficiency, and user satisfaction. You will collaborate closely with remote support teams and on-site stakeholders to facilitate network, hardware, and software resolutions. Your contributions directly impact the reliability of critical systems, including Microsoft Windows environments, O365, OneDrive, and VTC equipment.

Application Instructions

Candidates must possess an active Secret clearance and the ability to obtain and hold DEA suitability. Please submit your application through the official GovCIO career portal or the designated recruitment channel referenced in the original posting.

Equal Opportunity

GovCIO is an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Work location

Work model: On-site

Helen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States

San Francisco, California

Key Responsibilities

check_circleServe as primary on-site support point of contact for classified and unclassified networks
check_circleSupport Microsoft Windows environments and repair system peripherals
check_circleTroubleshoot and resolve issues with on-site communications and VTC equipment
check_circleProvide user support for mobile devices and MDM solutions
check_circleFacilitate resolution of network, hardware, and software problems including O365
check_circleManage user and workstation accounts and permissions within Active Directory
check_circleStage and take down end-user workstations and associated equipment
check_circleMaintain operability of Uninterruptible Power Supply (UPS) systems
check_circleProvide technical assistance for relocations and moves
check_circleCreate and track service call requests in ticketing systems like Remedy and ServiceNow

Requirements

verifiedHigh School diploma
verified6-9 years IT customer support experience
verifiedActive Secret clearance
verifiedDEA suitability
verifiedExperience with Microsoft Windows environments
verifiedExperience with Active Directory
verifiedExperience with MDM solutions
verifiedExperience with O365 and OneDrive
verifiedExperience with system reimaging
verifiedExperience with remote desktop management platforms

Skills, education and keywords

Skills: Microsoft Windows, Remedy, Servicenow, Servicemanager, MDM, Mobile Device Management, O365, Onedrive, Active Directory, Remote Desktop Management.

Education: High School with 6-9 years of IT customer support experience or commensurate experience.

Frequently asked questions about Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County

What does a Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County do?expand_more

In this Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County role, you will serve as primary on-site support point of contact for classified and unclassified networks; support microsoft windows environments and repair system peripherals; troubleshoot and resolve issues with on-site communications and vtc equipment; and provide user support for mobile devices and mdm solutions.

What are the requirements for this Senior Customer Support Administrator (IT Specialist) with Security Clearance role?expand_more

To qualify for the Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County position, applicants should have: High School diploma; 6-9 years IT customer support experience; Active Secret clearance; DEA suitability; Experience with Microsoft Windows environments; and Experience with Active Directory.

Where is the Senior Customer Support Administrator (IT Specialist) with Security Clearance role at Salt Lake County located?expand_more

Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County is based in Helen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States. This is a on-site role.

Is this Senior Customer Support Administrator (IT Specialist) with Security Clearance job remote, hybrid, or on-site?expand_more

Salt Lake County has listed this Senior Customer Support Administrator (IT Specialist) with Security Clearance role as on-site.

How much experience is required for this Senior Customer Support Administrator (IT Specialist) with Security Clearance role?expand_more

Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County typically requires 6–9 years of relevant experience at the senior level.

What skills do you need for the Senior Customer Support Administrator (IT Specialist) with Security Clearance role at Salt Lake County?expand_more

Key skills for Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County include Microsoft Windows; Remedy; Servicenow; Servicemanager; MDM; Mobile Device Management; O365; and Onedrive.

What education is required for Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County?expand_more

Educational requirements for this role: High School with 6-9 years of IT customer support experience or commensurate experience.

What category does the Senior Customer Support Administrator (IT Specialist) with Security Clearance role belong to?expand_more

Senior Customer Support Administrator (IT Specialist) with Security Clearance at Salt Lake County is part of the it job category on Recrutus.

Senior Customer Support Administrator (IT Specialist) with Security Clearance