Senior Coordinator, Prior Authorization
Not Disclosed•Full-TimeRemote
location_onUnion Street Northeast, Salem, Marion County, Oregon, 97311, United States
About the Team
Customer Service Operations at Cardinal Health serves as a critical liaison between patients, providers, and payers. Our mission is to establish, maintain, and enhance customer business by managing complex medical billing, reimbursement, and problem resolution. We act as the bridge in the revenue cycle, ensuring that durable medical equipment (DME) and clinically prescribed supplies reach patients without delay through efficient contract administration and dispute resolution.
About the Role
The Senior Coordinator, Prior Authorization is a pivotal role within our operations team, dedicated to securing timely payer approvals for essential medical devices and supplies, including diabetes management tools, ostomy, urological, and wound care products. You will be the driving force behind the authorization workflow, navigating payer portals, managing fax communications, and conducting phone-based follow-ups with both payers and provider offices.
In this position, you will not only process requests but proactively manage expirations to prevent order delays. Your day will involve a dynamic mix of independent work and collaboration, requiring you to balance high-volume productivity targets with meticulous attention to detail. You will ensure that every prior authorization packet is complete and compliant, logging approvals accurately to facilitate the release and shipment of critical medical supplies. This role is ideal for someone who thrives in a queue-based environment, enjoys solving complex problems independently, and takes pride in maintaining the highest standards of HIPAA compliance and data security.
Hiring Process
Candidates who are back-to-work, people with disabilities, those without a college degree, and Veterans are strongly encouraged to apply. If you are interested in this opportunity, please submit your application as soon as possible, as the application window is anticipated to close on 05/05/2026.
Our Culture & Commitment to Diversity
Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. We are an Equal Opportunity/Affirmative Action employer and consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
Work location
Work model: Remote
Similar Job Opportunities
Skills, education and keywords
Skills: Prior Authorization, Insurance Verification, Medical Documentation, Revenue Cycle, Claims, Hipaa, Icd-10, HCPCS.
Education: High School diploma, GED or equivalent work experience, preferred.
Frequently asked questions about Senior Coordinator, Prior Authorization at Cardinal Health
What does a Senior Coordinator, Prior Authorization at Cardinal Health do?expand_more
In this Senior Coordinator, Prior Authorization at Cardinal Health role, you will review assigned accounts to determine prior authorization requirements by payer and product category; prepare and submit complete prior auth packets via payer portals, third-party platforms, or fax; conduct phone-based follow-ups with payers and provider offices to confirm receipt and obtain approvals; and log approvals accurately and correct rejected decisions by addressing missing documentation.
What are the requirements for this Senior Coordinator, Prior Authorization role?expand_more
Cardinal Health is looking for candidates who meet the following requirements: High School diploma, GED or equivalent work experience; 3-6 years of experience in healthcare payer-facing work; Working knowledge of HIPAA and secure handling of PHI; Experience with diabetes devices and familiarity with ostomy, urological, and wound care product categories; Knowledge of payer criteria for DME prior authorization; and Familiarity with payer portals and third-party platforms.