Senior Commercial Service Center Representative
Not Disclosed•Full-TimeOn-site
location_onMuseum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
About the Team
The Farm Bureau Center serves as a vital hub for commercial policyholders, agents, and their staff. Our mission is to deliver prompt, professional, and excellent customer service while acting as a trusted resource for coverage and risk evaluation. The team is dedicated to supporting internal and external customers, ensuring the smooth handling of Farm Bureau and FB Partner Group policies.
About the Role
As a Senior Commercial Service Center Representative, you will be a subject matter expert responsible for managing complex commercial accounts. Your day-to-day involves resolving policy issues, promoting additional coverages, and addressing inquiries via telephone, email, and interactive chat. You will provide advanced certificates of insurance, handle endorsements, and conduct renewal reviews while maintaining deep knowledge of commercial acceptance rules, pricing, and hazard recognition.
Beyond daily operations, this role is pivotal in training and supporting the Commercial Service Center team. You will assist management with strategic projects and identify opportunities to streamline policy handling and improve job efficiency. Success in this position requires a proactive approach to researching issues and documenting activities to report back to agent offices effectively.
Hiring Process
Candidates who are not immediately identified for this senior role may be considered for a Commercial Service Center Representative position based on their level of experience. The selection process evaluates both technical qualifications and the willingness to pursue self-development training.
Equal Opportunity
Farm Bureau is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work location
Work model: On-site
Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States
Lansing, Michigan
Key Responsibilities
- check_circleComplete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews
- check_circleIdentify, recommend, and enact procedural changes to improve job efficiency and facilitate policy handling
- check_circleSupport agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures
- check_circleTrain and provide support and assistance to the Commercial Service Center team
- check_circleRepresent the department as a subject matter expert and assist management with projects
- check_circleMaintain high level of knowledge of Farm Bureau commercial products to serve as a trusted resource on coverage and risk evaluation
Requirements
- verifiedHigh school diploma or equivalent
- verifiedTwo to three years insurance related experience
- verifiedExperience using Microsoft Word, Excel, and PowerPoint
- verifiedValid driver license with an acceptable driving record
- verifiedDesignations in AINS or CIC required, or actively being pursued
- verifiedP/C License required
Nice to Have
Associate degree with a focus on marketing, business administration, management, insurance, or finance. One year of professional office experience.
Benefits & Perks
check_circleFull benefit package including medical, dental, vision, and 401K
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Word, Excel, Powerpoint, Ains, Cic, P/C License.
Education: High school diploma or equivalent required; Associate degree preferred with focus on marketing, business, or insurance.
Frequently asked questions about Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies
What does a Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies do?expand_more
A Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies is responsible for the following: Complete service requests on complex commercial accounts including advanced certificates of insurance, endorsements, and renewal reviews; Identify, recommend, and enact procedural changes to improve job efficiency and facilitate policy handling; Support agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures; and Train and provide support and assistance to the Commercial Service Center team.
What are the requirements for this Senior Commercial Service Center Representative role?expand_more
Michigan Farm Bureau Family of Companies is looking for candidates who meet the following requirements: High school diploma or equivalent; Two to three years insurance related experience; Experience using Microsoft Word, Excel, and PowerPoint; Valid driver license with an acceptable driving record; Designations in AINS or CIC required, or actively being pursued; and P/C License required.
Where is the Senior Commercial Service Center Representative role at Michigan Farm Bureau Family of Companies located?expand_more
Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies is based in Museum Drive, Museum District, Lansing, Ingham County, Michigan, 48909, United States. This is a on-site role.
Is this Senior Commercial Service Center Representative job remote, hybrid, or on-site?expand_more
Michigan Farm Bureau Family of Companies has listed this Senior Commercial Service Center Representative role as on-site.
How much experience is required for this Senior Commercial Service Center Representative role?expand_more
Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies typically requires 2–3 years of relevant experience at the senior level.
What skills do you need for the Senior Commercial Service Center Representative role at Michigan Farm Bureau Family of Companies?expand_more
Key skills for Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies include Microsoft Word; Excel; Powerpoint; Ains; Cic; and P/C License.
What education is required for Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies?expand_more
Educational requirements for this role: High school diploma or equivalent required; and Associate degree preferred with focus on marketing, business, or insurance.
What category does the Senior Commercial Service Center Representative role belong to?expand_more
Senior Commercial Service Center Representative at Michigan Farm Bureau Family of Companies is part of the customer services job category on Recrutus.