Seasonal (Temporary) Customer Service Call Center Agent
Not Disclosed•TemporaryRemote
location_onRemote
This is not a typical customer service position. As a Seasonal Member Care Representative at TRANZACT, you will support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. Your work involves guiding individuals through complex information with care, accuracy, and compassion, ensuring they fully understand their next steps.
You will handle inbound and outbound calls lasting 15–30 minutes, helping members confirm insurance application details while strictly adhering to required scripts and compliance guidelines. The role demands a balance of professionalism and empathy, particularly when assisting customers who may feel anxious or confused. You will be the voice of support, protecting sensitive Personal Health Information (PHI) at all times and taking ownership of every interaction to provide a reassuring experience.
This is a full-time, 100% remote seasonal role ending on December 8, 2026, or early 2027 based on performance. You will work 8-hour shifts, with the most likely schedule falling between 12:00 PM and 8:30 PM EST. Weekend availability is required, as you will work at least one weekend day. Shifts may range from 8:00 AM to 11:00 PM ET.
To succeed in this environment, you must have a private, quiet workspace and a hard-wired high-speed internet connection. The role is designed for those who can stay focused and engaged during high call volumes while maintaining a calm and conversational tone.
If you are patient, detail-oriented, and take pride in guiding people through complex information, this role offers meaningful seasonal work where your care and accuracy truly matter. We encourage both English and bilingual candidates to apply for this opportunity to make a tangible difference in the lives of our members.
Work model: Remote
Remote
Phone-based customer service experience. Bilingual skills.
Education: High school diploma or equivalent required.
TRANZACT is an advertising services firm headquartered in Fort Lee, New Jersey, specializing in high-volume sales strategies for major insurance brands across the United States. The company connects millions of consumers weekly with top-tier health, life, and property and casualty insurance providers, helping these organizations expand their direct-to-consumer operations. By combining marketing expertise, technology, and sales execution, TRANZACT delivers significant returns on investment for its clients.
The organization operates through a network of subsidiaries, including Cignium, a software development and technology services provider, and TZ Insurance Solutions, a licensed insurance producer. This integrated approach allows the company to leverage advanced technology alongside traditional marketing and sales efforts to drive growth. The workforce comprises over 1,500 employees distributed throughout the Western Hemisphere, working collaboratively to strengthen client businesses and maximize their potential within the competitive insurance marketplace.
Browse more roles: All TRANZACT jobs, customer services jobs on Recrutus.
Experience
1+ yrs (Entry Level)
Education
High school diploma or equivalent required
Job Type
Temporary
