Scheduler
Not Disclosed•Full-TimeOn-site
location_onNoDo, Omaha, Douglas County, Nebraska, 68102, United States
About the Role
Under the direction of the Patient Access Manager, the Scheduler serves as the compassionate first point of contact for our patients. This role is vital in presenting a professional phone impression while managing the logistics of patient care through our electronic health record (EHR) system.
You will be responsible for scheduling appointments in accordance with health center standards, managing patient expectations, and providing clear instructions for visits. The position requires conducting outbound calls, maintaining efficient scheduling times, and possessing a thorough understanding of our healthcare services to answer questions and direct calls appropriately.
A key aspect of this role is maintaining strict confidentiality and exercising sensitivity when dealing with sexuality and other sensitive client issues. You will also be expected to adhere to all Joint Commission, OSHA, HIPAA, and CDHC policies and guidelines while participating in routine meetings and in-service trainings.
Work location
Work model: On-site
NoDo, Omaha, Douglas County, Nebraska, 68102, United States
Omaha, Nebraska
Key Responsibilities
- check_circleSchedule appointments within the EHR in accordance with health center standards
- check_circleConduct outbound calls to schedule appointments and maintain average scheduling time
- check_circleLog in and be ready to receive or make calls as directed by schedule
- check_circleMaintain thorough understanding of healthcare services to answer questions and direct calls appropriately
- check_circleMaintain confidentiality and exercise sensitivity when dealing with sensitive client issues
- check_circleAdhere to Joint Commission, OSHA, HIPAA and CDHC policies and guidelines
- check_circleAttend and participate in routine health center meetings and in-service trainings
- check_circleProvide appointment times and manage patient expectations regarding visit guidelines
Requirements
- verifiedHigh School Diploma or equivalent
- verified3+ years customer service training
- verifiedCall center experience in primary health care setting
- verifiedScheduler or call center environment experience
- verifiedKnowledge of NextGen
- verifiedKnowledge of medical terminology (preferred)
- verifiedEnglish, Karen/Burmese, and Spanish (preferred)
Nice to Have
Knowledge of medical terminology. Proficiency in Karen, Burmese, or Spanish languages.
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Skills, education and keywords
Skills: Electronic Health Record, Ehr, Nextgen, Medical Terminology, English, Karen, Burmese, Spanish.
Education: High School Diploma or equivalent required.
Frequently asked questions about Scheduler at Charles Drew Health Center, Inc.
What does a Scheduler at Charles Drew Health Center, Inc. do?expand_more
Day-to-day, the Scheduler at Charles Drew Health Center, Inc. will schedule appointments within the ehr in accordance with health center standards; conduct outbound calls to schedule appointments and maintain average scheduling time; log in and be ready to receive or make calls as directed by schedule; and maintain thorough understanding of healthcare services to answer questions and direct calls appropriately.
What are the requirements for this Scheduler role?expand_more
Charles Drew Health Center, Inc. is looking for candidates who meet the following requirements: High School Diploma or equivalent; 3+ years customer service training; Call center experience in primary health care setting; Scheduler or call center environment experience; Knowledge of NextGen; and Knowledge of medical terminology (preferred).
Where is the Scheduler role at Charles Drew Health Center, Inc. located?expand_more
Scheduler at Charles Drew Health Center, Inc. is based in NoDo, Omaha, Douglas County, Nebraska, 68102, United States. This is a on-site role.
Is this Scheduler job remote, hybrid, or on-site?expand_more
Charles Drew Health Center, Inc. has listed this Scheduler role as on-site.
How much experience is required for this Scheduler role?expand_more
Scheduler at Charles Drew Health Center, Inc. typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Scheduler role at Charles Drew Health Center, Inc.?expand_more
Key skills for Scheduler at Charles Drew Health Center, Inc. include Electronic Health Record; Ehr; Nextgen; Medical Terminology; English; Karen; Burmese; and Spanish.
What education is required for Scheduler at Charles Drew Health Center, Inc.?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Scheduler role belong to?expand_more
Scheduler at Charles Drew Health Center, Inc. is part of the healthcare & nursing job category on Recrutus.
About Charles Drew Health Center, Inc.
Charles Drew Health Center, Inc. is a not-for-profit medical practice headquartered in Omaha, NE, established in 1983 as a federally-qualified community health center. The organization delivers primary health care services spanning all five life stages, from prenatal and pediatric care to geriatric support. Its operational model is deeply rooted in community engagement, with a governing board composed of 51% consumers who guide expansion based on direct patient feedback and local needs assessments.
The center offers a comprehensive suite of specialized services tailored to its target population. These include obstetrics, family dentistry, in-house pharmacy services, and mental health care. Additional programs address specific health challenges such as STI and HIV testing, breast and cervical cancer screening, and fitness counseling. The facility also provides interpreter services, disabilities assistance, patient advocacy, and the Omaha Healthy Start program aimed at reducing infant mortality. A dedicated homeless health care program further extends its reach to vulnerable residents.
Charles Drew Health Center operates with a mission to provide quality care that respects individual dignity and strengthens family and community networks. By integrating clinical services with social support, the organization serves as a vital resource for the Omaha area, ensuring accessible and holistic health solutions for diverse community members.
Browse more roles: All Charles Drew Health Center, Inc. jobs, healthcare & nursing jobs on Recrutus.