Sales Advisor
Not Disclosed•Full-TimeOn-site
location_on5999, Merriam Drive, Merriam, Johnson County, Kansas, 66203, United States
About the Role
As a Big O Sales Advisor, you will serve as the face of MFA Petroleum Company, blending customer service excellence with automotive sales expertise. This role is designed to ensure customers receive accurate, timely support while navigating their vehicle maintenance and repair needs. You will act as a trusted advisor, educating customers on necessary services and fostering long-term relationships through friendly, efficient interactions.
Your day-to-day involves managing the customer service area, handling inquiries and complaints with professionalism, and inspecting vehicles to identify maintenance opportunities. You will guide customers through the sales process, explaining the benefits of products and services while managing documentation for warranties and tire sales. Beyond the sales floor, you will support store operations by assisting with inventory, merchandising, and facility maintenance, ensuring the store meets Big O Tires standards for appearance and safety.
Safety and compliance are central to this position. You will be responsible for operating customer vehicles (both automatic and manual transmissions), handling hazardous materials, and adhering to strict Personal Protection Equipment (PPE) regulations. Whether working indoors or outdoors in various weather conditions, you will maintain a clean, organized environment and protect company assets through proper tool maintenance and storage.
Hiring Process
Candidates must meet specific legal and physical requirements to be considered, including being at least 18 years old, possessing a valid driver's license, and having legal authorization to work in the United States. Successful applicants will undergo pre-employment screenings. While specific interview steps are not detailed in this posting, the role requires a demonstrated ability to learn technical concepts, operate office machinery, and communicate effectively in English.
Equal Opportunity Employer
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. We are committed to providing a workplace free from discrimination and harassment, ensuring that all employees and applicants are treated with dignity and respect regardless of their background.
Work location
Work model: On-site
5999, Merriam Drive, Merriam, Johnson County, Kansas, 66203, United States
Merriam, Kansas
Key Responsibilities
- check_circleMonitor customer service area and host waiting customers with fast and friendly service
- check_circleHandle customer complaints courteously and efficiently per company policy
- check_circleInspect vehicles and review maintenance requirements to promote needed products and services
- check_circlePromote sales by explaining product benefits and using suggestive selling techniques
- check_circlePrepare sales documentation including warranties, service agreements, and tire sales registration
- check_circleConduct efficient and accurate sales transactions and report any discrepancies to supervisors
- check_circleManage ticket average and profitability while assisting the store manager with company expectations
- check_circleSupport store operations by assisting with opening/closing tasks, inventory, and sales reporting
- check_circleProtect company assets by properly cleaning, maintaining, and storing tools and equipment
- check_circleCheck in vendors, receive merchandise, and stock shelves
- check_circleClean facilities to maintain internal and external store appearance to comply with standards
- check_circleSafely operate customer vehicles with automatic and manual transmissions as needed
Requirements
- verified18 years of age or older
- verifiedValid driver's license
- verifiedLegal authorization to work in the United States of America
- verifiedHigh school diploma or GED equivalent (Preferred)
- verifiedOne year or more of experience in an automotive shop environment (Preferred)
- verifiedAbility to speak, read, write, and understand English
Nice to Have
High school diploma or GED equivalent. One year or more of experience in an automotive shop environment. Ability to work both independently and in a team environment. Ability to work at a fast pace. Ability to prioritize and plan work activities using time efficiently. Ability to manage multiple tasks and projects. Ability to perform detail work with accuracy.
