Route Service Representative
Not Disclosed•Full-TimeOn-site
location_on101, City Hall Plaza, Durham, Durham County, North Carolina, 27701, United States
About UniFirst
UniFirst is an international leader in the $18 billion garment services industry, employing over 16,000 team partners who serve 300,000 business customer locations across the U.S., Canada, and Europe. Recognized in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and featured on Forbes' "Platinum 400 – Best Big Companies" list, we are known for our strong culture and nationwide presence.
About the Role
As a Route Service Representative (RSR), you will be the face of UniFirst to our customers. This dynamic, field-based role is designed for someone who enjoys being on the move, engaging with clients, and taking ownership of their route. You will serve as the primary point of contact for a dedicated set of customers, building strong, long-term relationships while ensuring their needs are met with reliability, professionalism, and care.
Your day will involve managing deliveries and pickups, growing your customer accounts, and working independently to represent a company with a strong culture. You will drive a company walk-in truck along designated routes, prioritizing safety and delivering exceptional service. This role offers a predictable Monday–Friday daytime schedule with no nights or weekends, allowing you to build consistency and trust with the same customers each week.
Why Join Us
This is a commissioned role from day one, offering earning potential that grows as you expand and upsell your route. You will have the opportunity to make a direct impact by helping our customers' businesses succeed through great service and problem-solving. UniFirst provides a supportive and inclusive workplace rooted in a strong sense of community, with formal training through our SCP program to set you up for success.
Hiring Process
If you are ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you. Please submit your application to express your interest in joining our team.
Equal Opportunity & Safety
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process due to a medical condition or disability, please contact TalentAcquisition@unifirst.com or call 800-347-7888.
Security Notice: UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests may be fraudulent.
Work location
Work model: On-site
101, City Hall Plaza, Durham, Durham County, North Carolina, 27701, United States
Durham, North Carolina
Key Responsibilities
- check_circleManage assigned route by delivering and picking up garments and products daily
- check_circleLoad and unload route trucks to support daily operations and ensure efficiency
- check_circleEnsure on-time, accurate deliveries and returns while maintaining customer satisfaction
- check_circleBuild rapport with customers and introduce new garments and products to enhance experience
- check_circleOperate company walk-in truck along designated routes while prioritizing safety
- check_circleTroubleshoot service issues, manage inventory, and ensure compliance with safety standards
- check_circleIdentify upselling opportunities to grow customer accounts and increase revenue
Requirements
- verifiedValid driver's license
- verifiedClean driving record
- verifiedAt least 21 years old
- verifiedHigh school diploma, GED, or military service
- verifiedDOT compliance including physical exam
- verifiedAbility to lift, carry, and push up to 50 lbs
- verifiedAbility to remain on feet for extended periods
Nice to Have
Prior experience in customer service, route sales, or delivery roles.
Benefits & Perks
check_circle401(k) with company matchcheck_circleProfit sharingcheck_circleHealth and life insurancecheck_circlePaid time offEmployee discounts
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Route Sales, Delivery, Dot Compliance.
Education: High school diploma, GED, or military service required.
Frequently asked questions about Route Service Representative at UniFirst Corporation
What does a Route Service Representative at UniFirst Corporation do?expand_more
A Route Service Representative at UniFirst Corporation is responsible for the following: Manage assigned route by delivering and picking up garments and products daily; Load and unload route trucks to support daily operations and ensure efficiency; Ensure on-time, accurate deliveries and returns while maintaining customer satisfaction; and Build rapport with customers and introduce new garments and products to enhance experience.
What are the requirements for this Route Service Representative role?expand_more
To qualify for the Route Service Representative at UniFirst Corporation position, applicants should have: Valid driver's license; Clean driving record; At least 21 years old; High school diploma, GED, or military service; DOT compliance including physical exam; and Ability to lift, carry, and push up to 50 lbs.
Where is the Route Service Representative role at UniFirst Corporation located?expand_more
Route Service Representative at UniFirst Corporation is based in 101, City Hall Plaza, Durham, Durham County, North Carolina, 27701, United States. This is a on-site role.
Is this Route Service Representative job remote, hybrid, or on-site?expand_more
UniFirst Corporation has listed this Route Service Representative role as on-site.
How much experience is required for this Route Service Representative role?expand_more
Candidates for Route Service Representative at UniFirst Corporation should have mid level.
What skills do you need for the Route Service Representative role at UniFirst Corporation?expand_more
Key skills for Route Service Representative at UniFirst Corporation include Customer Service; Route Sales; Delivery; and Dot Compliance.
What education is required for Route Service Representative at UniFirst Corporation?expand_more
Educational requirements for this role: High school diploma, GED, or military service required.
What category does the Route Service Representative role belong to?expand_more
Route Service Representative at UniFirst Corporation is part of the customer services job category on Recrutus.