Route Coverage Specialist
Not Disclosed•Full-TimeOn-site
location_on14, Loyola Circle, West Roxbury, Boston, Suffolk County, Massachusetts, 02132, United States
About the Team
UniFirst is an international leader in the $18 billion garment services industry, employing over 16,000 team partners who serve 300,000 business customer locations across the U.S., Canada, and Europe. Recognized on Forbes' "Platinum 400" list and named one of Selling Power's "Best Companies to Sell For," we are dedicated to the principle of "Always Deliver" for both our customers and our people.
About the Role
As a Route Coverage Specialist, you are a key service professional integral to the success of our operations. This dynamic, fast-paced role is designed for proactive, agile individuals who enjoy variety. Your primary mission is to provide exceptional service by stepping in to cover delivery routes when Route Service Representatives (RSRs) are unavailable.
In this position, you will ensure our valued customers experience seamless service every time. You will develop proficiency across multiple routes, learning customer-specific details to deliver top-tier service. Every day brings new routes and new experiences, ensuring no two days are alike. While you will work independently to navigate different routes, weather conditions, and schedules, you will remain part of a supportive team that values service excellence.
Hiring Process
There is no application deadline for this role; recruitment will remain open until the position is filled. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
Equal Opportunity & Culture
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. We foster an inclusive culture that values a variety of backgrounds and perspectives.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call 800-347-7888 to let us know the nature of your request.
Work location
Work model: On-site
14, Loyola Circle, West Roxbury, Boston, Suffolk County, Massachusetts, 02132, United States
Boston, Massachusetts
Key Responsibilities
- check_circleDevelop proficiency across multiple delivery routes and customer-specific details
- check_circleProvide excellent customer service through positive interactions and clear communication
- check_circleResolve customer requests independently to ensure satisfaction and loyalty
- check_circleManage invoices, conduct inventory audits, and maintain vehicle safety and appearance
- check_circleFollow all traffic laws and safety standards to ensure well-being of self and customers
- check_circleShare customer feedback and market competitor activity with location leadership
- check_circleCollaborate with teams to support new account installations, rerouting, and collections
- check_circleDeliver clean garments and products while collecting used items for return
Requirements
- verifiedValid driver's license
- verifiedClean driving record
- verifiedMust be at least 21 years old
- verifiedHigh school diploma, GED, or military service
- verifiedDOT compliance including physical exam
- verifiedPrior experience in customer service, route sales, or delivery (preferred)
- verifiedAbility to lift, carry, and push up to 50 lbs
Nice to Have
Prior experience in customer service, route sales, or delivery roles.
Benefits & Perks
check_circle401(k) with company matchcheck_circleProfit sharingcheck_circleHealth and life insurancecheck_circlePaid time offEmployee discounts
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Route Sales, Delivery, Dot Compliance, Time Management, Adaptability, Collaboration, Problem Solving, Communication, Inventory Audits.
Education: High school diploma, GED, or military service required.
Frequently asked questions about Route Coverage Specialist at UniFirst Corporation
What does a Route Coverage Specialist at UniFirst Corporation do?expand_more
Day-to-day, the Route Coverage Specialist at UniFirst Corporation will develop proficiency across multiple delivery routes and customer-specific details; provide excellent customer service through positive interactions and clear communication; resolve customer requests independently to ensure satisfaction and loyalty; and manage invoices, conduct inventory audits, and maintain vehicle safety and appearance.
What are the requirements for this Route Coverage Specialist role?expand_more
UniFirst Corporation is looking for candidates who meet the following requirements: Valid driver's license; Clean driving record; Must be at least 21 years old; High school diploma, GED, or military service; DOT compliance including physical exam; and Prior experience in customer service, route sales, or delivery (preferred).
Where is the Route Coverage Specialist role at UniFirst Corporation located?expand_more
Route Coverage Specialist at UniFirst Corporation is based in 14, Loyola Circle, West Roxbury, Boston, Suffolk County, Massachusetts, 02132, United States. This is a on-site role.
Is this Route Coverage Specialist job remote, hybrid, or on-site?expand_more
UniFirst Corporation has listed this Route Coverage Specialist role as on-site.
How much experience is required for this Route Coverage Specialist role?expand_more
Candidates for Route Coverage Specialist at UniFirst Corporation should have mid level.
What skills do you need for the Route Coverage Specialist role at UniFirst Corporation?expand_more
Key skills for Route Coverage Specialist at UniFirst Corporation include Customer Service; Route Sales; Delivery; Dot Compliance; Time Management; Adaptability; Collaboration; and Problem Solving.
What education is required for Route Coverage Specialist at UniFirst Corporation?expand_more
Educational requirements for this role: High school diploma, GED, or military service required.
What category does the Route Coverage Specialist role belong to?expand_more
Route Coverage Specialist at UniFirst Corporation is part of the customer services job category on Recrutus.