Retention and Sales Specialist
Not Disclosed•Full-TimeOn-site
location_on399, Chelveston Drive, Rock Hill, York County, South Carolina, 29732, United States
About the Team
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Here, our employees don't just have jobs; they're building careers. We're committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.
About the Role
As a Sales and Customer Solutions Representative, you will leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
You will thrive on turning challenges into opportunities. In this role, you will actively support efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy. You will respond promptly to inbound calls, addressing billing inquiries, pricing, and service complaints, while mastering order processing for retained accounts, new sales, and account lookups.
Working Conditions
This position is based in a normal office environment. Flexibility for variable hours, including weekends and holidays, is required.
Equal Opportunity
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Legal Notice
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Work location
Work model: On-site
399, Chelveston Drive, Rock Hill, York County, South Carolina, 29732, United States
Rock Hill, South Carolina
Key Responsibilities
- check_circleRetain valued customers and upsell top-tier services using effective telephone-based techniques
- check_circleRespond promptly to inbound calls and address billing inquiries, pricing, and service complaints
- check_circleMaster order processing within the billing system for retained accounts, new sales, and account lookups
- check_circleSupport efforts to simplify and enhance the customer experience while maintaining high professionalism
- check_circleExplain products and services thoroughly to effectively retain and re-sell to customers
Requirements
- verifiedHigh school diploma or equivalent
- verified6 months of customer service or phone sales experience
- verifiedKnowledge of cable communications products: TV, internet, and telephone
- verifiedStrong English communication skills
- verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
Nice to Have
1+ years of call center experience
Benefits & Perks
check_circleFree and discounted Spectrum services including internet, TV, and mobile
Similar Job Opportunities
Skills, education and keywords
Skills: Cable Communications Products, TV, Internet, Telephone, English.
Education: High school diploma or equivalent.
Frequently asked questions about Retention and Sales Specialist at Spectrum
What does a Retention and Sales Specialist at Spectrum do?expand_more
In this Retention and Sales Specialist at Spectrum role, you will retain valued customers and upsell top-tier services using effective telephone-based techniques; respond promptly to inbound calls and address billing inquiries, pricing, and service complaints; master order processing within the billing system for retained accounts, new sales, and account lookups; and support efforts to simplify and enhance the customer experience while maintaining high professionalism.
What are the requirements for this Retention and Sales Specialist role?expand_more
Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; 6 months of customer service or phone sales experience; Knowledge of cable communications products: TV, internet, and telephone; Strong English communication skills; and Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
Where is the Retention and Sales Specialist role at Spectrum located?expand_more
Retention and Sales Specialist at Spectrum is based in 399, Chelveston Drive, Rock Hill, York County, South Carolina, 29732, United States. This is a on-site role.
Is this Retention and Sales Specialist job remote, hybrid, or on-site?expand_more
Spectrum has listed this Retention and Sales Specialist role as on-site.
How much experience is required for this Retention and Sales Specialist role?expand_more
Retention and Sales Specialist at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Retention and Sales Specialist role at Spectrum?expand_more
Key skills for Retention and Sales Specialist at Spectrum include Cable Communications Products; TV; Internet; Telephone; and English.
What education is required for Retention and Sales Specialist at Spectrum?expand_more
Educational requirements for this role: High school diploma or equivalent.
What category does the Retention and Sales Specialist role belong to?expand_more
Retention and Sales Specialist at Spectrum is part of the customer services job category on Recrutus.