Retail Guitar Repair Tech

Why Guitar Center? Here's just some of the rewards: For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

About the Team and Mission Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

About the Role As our Repair Tech (Guitar), you will provide maintenance and repair services on customer-owned instruments and assist in the maintenance of specific store inventory. This role is designed to continually build and increase the business through great customer experience and quality work. Successful Repair Technicians are characterized by a deep customer focus, understanding service principles to provide an excellent experience. They are approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. They possess initiative, identifying opportunities and issues to follow through on work activities without being requested. They are also eager to learn quickly and develop knowledge in product, store operations, sales, and leadership. Additionally, they are able to work through the GC certification program to gain a base understanding of products and sales techniques, and effectively train learners by communicating information and techniques so they are retained.