Retail Customer Service Associate
location_onPublic Square, Hobart Circle Historic District, Troy, Miami County, Ohio, 45373, United States
Job Description
About the Role
FedEx is seeking Retail Customer Associates to work in FedEx Office retail locations. In this role, you will assist customers with shipping services, printing services, and business service solutions. You will be responsible for greeting customers, processing shipping orders, printing and copying documents, handling packaging and labeling, operating cash registers, and providing customer service for shipping, mailing, and printing needs.
Company Culture
Employees must follow FedEx customer service procedures, shipping guidelines, and retail sales procedures while providing professional customer service. The company is dedicated to providing professional customer service in a clean and organized retail store environment.
Work location
Work model: On-site
Public Square, Hobart Circle Historic District, Troy, Miami County, Ohio, 45373, United States
Ohio
Key Responsibilities
- check_circleGreet customers and provide professional customer service
- check_circleProcess shipping orders and help customers choose shipping options
- check_circlePrepare packages for shipment and ensure proper labeling
- check_circleEnter package information into the FedEx tracking system
- check_circleAnswer phones and manage customer orders
- check_circleMaintain a clean and organized retail store environment
- check_circleOperate cash registers and process customer payments
- check_circleOperate printing and copying equipment for business services
- check_circleAssist customers with printing, copying, and scanning