Retail Banker I

About TD

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses across Canada, the United States, and around the world. More than 95,000 colleagues bring their skills, talent, and creativity to foster deeper relationships and build a simpler, faster banking experience. We are deeply committed to being a leader in client experience, believing that all colleagues, no matter where they work, are client-facing. Together, we are reimagining what banking can be for our clients, colleagues, and communities.

About the Role

As a Retail Banker I, you will serve as a vital customer liaison, integral to delivering TD's Brand promise. In this role, you will utilize financial expertise and consultative advice to assist customers with their banking solutions and needs. You will contribute to business growth by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with the bank.

Your day will involve building and nurturing customer relationships by actively listening to their needs, engaging in meaningful conversations, and offering tailored solutions or partner referrals. You will act as a brand champion, delivering a "Legendary" customer experience that is "unexpectedly human." This includes orchestrating customer flow in the lobby, warmly welcoming clients, and guiding them to the right resources. Whether resolving issues, explaining complex financial information, or facilitating loan applications, you will ensure every transaction becomes a personalized interaction. You will also play a key role in customer assessments and proactive outreach, helping clients save time and money while navigating life events.

Our Culture & Development

We are committed to providing a supportive environment where colleagues can thrive both at work and at home. Through regular development conversations, training programs, and a competitive benefits plan, we ensure you have the support needed to succeed. If you are interested in a specific career path, you will have access to an online learning platform and various mentoring programs to help unlock future opportunities. We foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.

Hiring Process

We are delighted that you are considering building a career with TD. Once we review your application, we will reach out to candidates of interest to schedule an interview. We are committed to clear communication throughout the process to ensure you have all the information you need.

Equal Opportunity Employer

TD is committed to creating a diverse and inclusive environment. We consider qualified applicants regardless of background, race, religion, gender, sexual orientation, age, disability, or veteran status. We are dedicated to advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda.