Response Dispatch Intern
Not Disclosed•InternOn-site
location_onMarincello Trail, Marin County, California, 94841, United States
About the Mission and Team
The Marine Mammal Center advances ocean health through marine mammal rescue and rehabilitation, research, and education. Leading the field in ocean conservation, the organization combines veterinary medicine, science, and education to support marine life. The Response Dispatch team operates within this mission, serving as the critical first point of contact for the public reporting marine mammals in distress. This team works in a dynamic, fast-paced environment to coordinate rescue operations and educate the community, ensuring that every call is handled with empathy and precision.
About the Role
The Response Dispatch Intern plays a vital role in advancing the Center's mission by managing the stranded animal response hotline and providing logistical support to onsite operations at the Sausalito hospital. This position is designed for individuals who are calm under stress, possess excellent people skills, and thrive in a collaborative team environment.
In this role, you will answer calls from members of the public reporting marine mammals in distress, triage incoming reports, and collect accurate location and animal assessment data. You will serve as an educator, informing callers about marine mammals and the Center's operations while representing the organization positively. Beyond the phone, you will provide administrative and logistical support to staff and volunteers coordinating response and animal transports, ensuring the smooth execution of rescue efforts.
The work environment is high-energy and often emotional, requiring the ability to stay polite and composed during complex interactions with passionate public callers. You will work in an open office space with frequent distractions, utilizing various online tools to communicate with staff, volunteers, and the public. The role may also involve occasional outdoor work in varying weather conditions and assisting with the physical logistics of animal transport.
Hiring Process and Application Instructions
To apply for this internship, please submit a cover letter and resume. Your application must include a brief description of how your experience aligns with the role; applications without a cover letter will not be considered. In your cover letter, you are welcome to note which pronouns you use (e.g., she/her/hers, he/him/his, they/them/theirs).
Diversity, Equity, and Inclusion
The Marine Mammal Center is committed to embracing diversity within the organization, believing that diverse teams achieve the best outcomes and provide the most effective support to the communities served. We are dedicated to creating an inclusive, equitable, and supportive work environment where people can thrive together. We strongly encourage people from underrepresented groups, including people of color, LGBTQ+ individuals, veterans, parents, and individuals with disabilities, to apply. The Center is an equal opportunity employer and welcomes everyone to the team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Work location
Work model: On-site
Marincello Trail, Marin County, California, 94841, United States
California
Key Responsibilities
- check_circleAnswer the stranded animal response hotline and support public callers
- check_circleTriage incoming reports and refer calls to partner agencies when appropriate
- check_circleCollect and record location and animal assessment data in electronic reports
- check_circleTransition actionable reports to Dispatch staff for response coordination
- check_circleSupport dispatch staff and volunteers with equipment needs onsite
- check_circleAssist in the execution of transport and response logistics as requested
- check_circleProvide clear communications to the public, volunteers, and staff via phone and email
- check_circlePerform special projects and research assignments as needed
Requirements
- verifiedAt least one year of study toward an undergraduate degree in a related field
- verifiedProof of COVID-19 Vaccination or waiver (medical or religious)
- verifiedBasic knowledge of marine mammal natural history in California preferred
Nice to Have
Customer service experience. Basic knowledge of marine mammal natural history in California.
Benefits & Perks
check_circleAcademic credit for fulfilling 320 hours of service
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Skills, education and keywords
Skills: Microsoft Office, Excel, Outlook, Powerpoint, Sharepoint, Word, Slack, Teams, Zoom.
Education: At least one year of study toward an undergraduate degree in a related field.
Frequently asked questions about Response Dispatch Intern at The Marine Mammal Center
What does a Response Dispatch Intern at The Marine Mammal Center do?expand_more
Day-to-day, the Response Dispatch Intern at The Marine Mammal Center will answer the stranded animal response hotline and support public callers; triage incoming reports and refer calls to partner agencies when appropriate; collect and record location and animal assessment data in electronic reports; and transition actionable reports to dispatch staff for response coordination.
What are the requirements for this Response Dispatch Intern role?expand_more
The Marine Mammal Center is looking for candidates who meet the following requirements: At least one year of study toward an undergraduate degree in a related field; Proof of COVID-19 Vaccination or waiver (medical or religious); and Basic knowledge of marine mammal natural history in California preferred.
Where is the Response Dispatch Intern role at The Marine Mammal Center located?expand_more
Response Dispatch Intern at The Marine Mammal Center is based in Marincello Trail, Marin County, California, 94841, United States. This is a on-site role.
Is this Response Dispatch Intern job remote, hybrid, or on-site?expand_more
The Marine Mammal Center has listed this Response Dispatch Intern role as on-site.
How much experience is required for this Response Dispatch Intern role?expand_more
Candidates for Response Dispatch Intern at The Marine Mammal Center should have intern.
What skills do you need for the Response Dispatch Intern role at The Marine Mammal Center?expand_more
Key skills for Response Dispatch Intern at The Marine Mammal Center include Microsoft Office; Excel; Outlook; Powerpoint; Sharepoint; Word; Slack; and Teams.
What education is required for Response Dispatch Intern at The Marine Mammal Center?expand_more
Educational requirements for this role: At least one year of study toward an undergraduate degree in a related field.
What category does the Response Dispatch Intern role belong to?expand_more
Response Dispatch Intern at The Marine Mammal Center is part of the admin job category on Recrutus.