Resident Services Administrator (Sunday - Thursday, 9am - 6pm)
Not Disclosed•Full-TimeOn-site
location_onWaiawa Prison Road, Waipahu, Honolulu County, Hawaii, 96789, United States
Douglas Emmett operates approximately 18 million square feet of Class A office space and over 5,000 luxury apartment units across nine highly desirable submarkets in Los Angeles County and Honolulu. Our strategy focuses on managing, developing, and acquiring real estate in high barrier-to-entry areas characterized by strong economic growth and inherent supply constraints. We strive to capitalize on the experience of our seasoned management team to create continued value for our communities and stakeholders.
The Resident Services Administrator serves as the operational backbone of the Community Manager's office, ensuring the building runs smoothly in accordance with Douglas Emmett's high standards. This role is designed for a high-energy individual who thrives in a fast-paced environment and takes pride in delivering exceptional customer service. You will be the first point of contact for visitors and tenants, projecting a professional image while managing the daily flow of office operations.
Your day will involve a dynamic mix of administrative and customer-facing tasks. You will greet visitors, manage incoming communications, and coordinate the dispatch of engineering services for tenant requests. A significant portion of your time will be dedicated to ensuring tenant satisfaction by following up on service completions and preparing detailed monthly reports for the Community Manager. You will also coordinate welcome packets and events, acting as a liaison between tenants, vendors, and management to foster a positive community atmosphere.
We are looking for a team player with strong written and verbal communication skills who can exercise good judgment and maintain a professional demeanor under pressure. If you are organized, detail-oriented, and passionate about creating value in a luxury real estate environment, we invite you to apply.
Work model: On-site
Waiawa Prison Road, Waipahu, Honolulu County, Hawaii, 96789, United States
Waipahu, Hawaii
Skills: Word, Excel, Computer, Copy Machine, Telephone, Two-Way Radio, Pager, Fax, 10-Key Adding Machine, Paper Cutter.
Education: Must have high school diploma or GED.
Douglas Emmett, Inc. (NYSE:DEI) operates as a prominent real estate developer and manager headquartered in Santa Monica, California. The firm specializes in Class-A office properties and luxury apartment communities, maintaining a significant footprint across Southern California and Honolulu. Its portfolio includes seventy-one Class-A office buildings totaling approximately 18 million rentable square feet, alongside more than 4,500 premier apartment units. Operations span nine key Southern California submarkets, encompassing Brentwood, Century City, Santa Monica, Beverly Hills, Sawtelle/West LA, Westwood, Sherman Oaks/Encino, Warner Center/Woodland Hills, and Burbank, with an expanding presence in Honolulu. The organization focuses on delivering tailored office and living solutions to meet diverse tenant requirements. Douglas Emmett emphasizes operational excellence and strives to provide exceptional value and service to its clients and the communities it serves.
Browse more roles: All Douglas Emmett jobs, property jobs on Recrutus.
Experience
Mid Level
Education
Must have high school diploma or GED
Job Type
Full-Time
