Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the first point of contact for participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while encouraging them to utilize our virtual care platform for a self-led journey.

In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether engaging via telephone, text, email, or our digital platform, you will facilitate a friction-free experience that respects the dignity and vulnerability of every individual. This role is essential to ensuring that our service remains accessible to all residents, including shift workers and families with school-age children, through flexible working hours.

The Team & Culture

We are committed to developing a culture of diversity, equity, and inclusion throughout our recruitment and daily operations. We understand that feeling included has a dramatic impact on personal wellbeing, and we strive to ensure that no applicant receives less favourable treatment due to any personal characteristic. As a Disability Confident Leader, we are dedicated to the recruitment, retention, and career development of people with disabilities and long-term conditions. We offer a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job.

Application & Interview Process

When you complete your job application, you will find a question asking if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will be invited for an interview. Your application details will only be shared with the hiring manager and the local resourcing team. Where reasonable, we will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Equal Opportunity

Maximus is committed to ensuring that advertisements for posts include sufficiently clear and accurate information to enable potential applicants to assess their own suitability. We welcome applications from all backgrounds and are dedicated to maintaining a supportive environment for everyone.