Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the first point of contact for our participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while actively encouraging them to utilize our virtual care platform for a self-led journey.

In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether through a professional service delivery or compassionate communication, your focus is on creating friction-free referral pathways that foster a positive experience. You will manage a proactive caseload, engaging with participants via telephone, text, email, and our virtual platform to drive successful onboarding and ensure no one is left without support.

Our Commitment to Diversity and Inclusion

Maximus is dedicated to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a dramatic impact on personal wellbeing and are committed to ensuring that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, reflecting our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. Under the Disability Confident scheme, we offer a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. If you identify as having a disability and apply under this scheme, your application will be shared only with the hiring manager and the local resourcing team. Where reasonable, Maximus will also review and consider adjustments for applicants who express a need for them during the recruitment process.

Application Instructions

Advertisements for this post include clear and accurate information to help potential applicants assess their own suitability. When completing your job application, you will find a specific question asking if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you meet the essential criteria and choose to apply under this scheme, you will be invited for an interview.