Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the first point of contact for participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while actively encouraging them to utilize our virtual care platform for a self-led journey.

In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether through face-to-face interactions or telephone support, you will foster a personable, non-judgmental, and sensitive approach to help families navigate their health and lifestyle changes.

The Day-to-Day

Your day involves receiving and processing service referrals through multiple channels, including email, text, web forms, and telephone. You will conduct effective triage and assessment to capture accurate data, manage the referral inbox, and ensure friction-free onward sign-posting. A significant portion of your time will be dedicated to proactive caseload management for unassigned participants, engaging them via phone, text, email, and our virtual care platform to drive successful onboarding.

You will also handle sensitive data capture, including minimum data sets, consent forms, and vulnerability assessments, while ensuring compliance with safeguarding policies. Additionally, you will deliver brief interventions and advice in line with government guidelines, maintaining a balance between administrative precision and empathetic human connection.

Hiring Process

We are committed to a fair and inclusive recruitment process. As a Disability Confident Leader, we offer a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. If you identify as having a disability and wish to apply under this scheme, please indicate this during your application; your request will be shared only with the hiring manager and local resourcing team. We also review and consider reasonable adjustments for applicants who express a need for them during the recruitment process.

Our Culture & Commitment

Maximus is dedicated to developing a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. We seek individuals who are passionate about improving the quality of lives for families and are committed to continuous professional development to deliver the highest quality health coaching provision.