Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_on1420, 11th Street, Cheatom Park, Des Moines, Polk County, Iowa, 50314, United States
About the Role
As a Referral Coordinator, you serve as the first point of contact for our participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time, encouraging them to utilize our virtual care platform for a self-led journey while supporting those who require alternative pathways.
In this position, you will facilitate informed choices regarding care options, exploring in-house, sub-contracted, and adjacent service possibilities. Your day-to-day involves processing referrals across multiple channels, managing a caseload of unassigned participants, and ensuring accurate data capture while maintaining a sensitive, non-judgmental approach to communicating with the public. You will work within a high-functioning team to deliver brief interventions and advice in line with government guidelines, ensuring a friction-free experience for every participant.
Hiring Process
We are committed to a fair and transparent recruitment process. If you meet the essential criteria and identify as having a disability, you may be eligible for our Guaranteed Interview Scheme. When completing your application, you will find an option to apply under this scheme; if selected, you will be invited for an interview. We review and consider reasonable adjustments for applicants who express a need for them during the recruitment process.
Our Culture & Commitment
Maximus is dedicated to developing a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a dramatic impact on personal wellbeing and ensure that no job applicant receives less favourable treatment due to any personal characteristic. As a Disability Confident Leader, we are committed to the recruitment, retention, and career development of people with disabilities and long-term conditions. We strive to provide advertisements with clear information to help potential applicants assess their own suitability for the post.
Work location
Work model: On-site
1420, 11th Street, Cheatom Park, Des Moines, Polk County, Iowa, 50314, United States
Des Moines, Iowa
Key Responsibilities
- check_circleEngage with unassigned participants to drive successful onboarding
- check_circleDeliver brief interventions and advice in line with government guidelines
- check_circleProcess service referrals via email, text, web-form, and telephone
- check_circleConduct triage and assessment of participant needs and goals
- check_circleGuide participants through onboarding and intervention selection
- check_circleManage participant records and capture minimum data sets
- check_circleEnsure compliance with data protection, safety, and safeguarding policies
Requirements
- verifiedProven track record in customer-facing role (face-to-face and telephone)
- verifiedExperience with Case Management Systems
- verifiedExperience supporting vulnerable individuals through change
- verifiedExperience with Microsoft Office
- verifiedExperience in health, community, or social care environment
- verifiedUnderstanding of social determinants of health
- verifiedUnderstanding of population-based approaches
- verifiedUnderstanding of behaviour change principles
- verifiedMotivational interviewing skills
- verifiedCommitment to flexible working (evenings and weekends)
Nice to Have
Relevant health coaching qualification or an accredited health coaching skills programme. Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard. Seeks self-improvement.