Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_onTaylor Street, Fort Wayne, Allen County, Indiana, 46802, United States
About the Role
As a Referral Coordinator, you serve as the first point of contact for participants, providing a warm, authentic, and compassionate welcome to our services. Your primary mission is to guide individuals through the triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while encouraging them to utilize our virtual care platform for a self-led journey.
In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether engaging via telephone, text, email, or our digital platforms, your focus remains on delivering a friction-free experience that respects the vulnerability and diversity of the people you serve.
Work location
Work model: On-site
Taylor Street, Fort Wayne, Allen County, Indiana, 46802, United States
Fort Wayne, Indiana
Key Responsibilities
- check_circleManage referral inbox and participant record creation
- check_circleEngage unassigned participants via phone, text, and virtual platform
- check_circleImplement standard operating procedures and safeguarding policies
- check_circleProcess service referrals via email, text, web-form, and telephone
Similar Job Opportunities
Frequently asked questions about Referral Coordinator at Maximus
What does a Referral Coordinator at Maximus do?expand_more
Day-to-day, the Referral Coordinator at Maximus will manage referral inbox and participant record creation; engage unassigned participants via phone, text, and virtual platform; implement standard operating procedures and safeguarding policies; and process service referrals via email, text, web-form, and telephone.
What are the requirements for this Referral Coordinator role?expand_more
Maximus is looking for candidates who meet the following requirements: Proven track record in customer facing role (face to face and telephone); Experience with Case Management System; Experience supporting vulnerable individuals through change process; Experience with Microsoft Office; Experience in health, community or social care environment; and Strong understanding of social determinants of health.
Where is the Referral Coordinator role at Maximus located?expand_more
Referral Coordinator at Maximus is based in Taylor Street, Fort Wayne, Allen County, Indiana, 46802, United States. This is a on-site role.
Is this Referral Coordinator job remote, hybrid, or on-site?expand_more
Maximus has listed this Referral Coordinator role as on-site.