Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_on836, Kenduskeag Avenue, Bangor, Penobscot County, Maine, 04401, United States
About the Role
As a Referral Coordinator, you serve as the warm, authentic, and compassionate first point of contact for participants entering our service. Your primary mission is to guide individuals through the triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time and in the right way, while actively encouraging them to utilize our virtual care platform for a self-led journey.
In this position, you will support participants in making informed choices about their care pathways by exploring a range of options, including in-house services, sub-contracted partners, and adjacent services. Whether engaging via telephone, text, email, or our digital platform, your focus is on delivering a friction-free experience that empowers individuals to navigate their health and wellbeing journey with confidence.
Work location
Work model: On-site
836, Kenduskeag Avenue, Bangor, Penobscot County, Maine, 04401, United States
Bangor, Maine
Key Responsibilities
- check_circleManage referral inbox and participant record creation
- check_circleEngage unassigned participants via phone, text, and virtual platform
- check_circleImplement standard operating procedures and safeguarding policies
- check_circleProcess service referrals via email, text, web-form, and telephone
Similar Job Opportunities
Frequently asked questions about Referral Coordinator at Maximus
What does a Referral Coordinator at Maximus do?expand_more
A Referral Coordinator at Maximus is responsible for the following: Manage referral inbox and participant record creation; Engage unassigned participants via phone, text, and virtual platform; Implement standard operating procedures and safeguarding policies; and Process service referrals via email, text, web-form, and telephone.
What are the requirements for this Referral Coordinator role?expand_more
Maximus is looking for candidates who meet the following requirements: Proven track record in customer facing role (face to face and telephone); Experience with Case Management System; Experience supporting vulnerable individuals through change process; Experience with Microsoft Office; Experience in health, community or social care environment; and Strong understanding of social determinants of health.
Where is the Referral Coordinator role at Maximus located?expand_more
Referral Coordinator at Maximus is based in 836, Kenduskeag Avenue, Bangor, Penobscot County, Maine, 04401, United States. This is a on-site role.
Is this Referral Coordinator job remote, hybrid, or on-site?expand_more
Maximus has listed this Referral Coordinator role as on-site.