Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_onHector International Airport, Joe Parmer Boulevard, Fargo, Cass County, North Dakota, 58105, United States
About the Role
As a Referral Coordinator, you serve as the warm, authentic, and compassionate first point of contact for our participants. Your mission is to guide individuals through our triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time, in the right way, while encouraging them to utilize our virtual care platform for a self-led journey.
In this position, you will support participants in making informed choices about their care pathways by exploring in-house, sub-contracted, and adjacent service options. Whether engaging via telephone, text, email, or our digital platforms, you will provide a friction-free experience that fosters trust and empowers individuals to take the next step in their health journey.
Work location
Work model: On-site
Hector International Airport, Joe Parmer Boulevard, Fargo, Cass County, North Dakota, 58105, United States
Fargo, North Dakota
Key Responsibilities
- check_circleEngage with unassigned participants to drive successful onboarding
- check_circleDeliver brief interventions and advice in line with government guidelines
- check_circleProcess service referrals via email, text, web-form, and telephone
- check_circleConduct triage and assessment of participant needs and goals