Referral Coordinator
Not Disclosed•Full-TimeOn-site
location_on382, East Medlock Drive, Windsor Square, Alhambra, Phoenix, Maricopa County, Arizona, 85012, United States
About Terros Health
We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. Our mission is to help people live their lives in recovery and to save lives every day. Guided by our core values of HOPE, HEALTH, and HEALING, we are proud to be recognized as one of the "Most Admired Companies" by AZ Big Media in 2020, 2022, and 2023.
About the Role
The Referral Coordinator serves as a key liaison between patients, providers, internal care teams, and external partners. This role is critical to supporting a centralized referral management model that enhances patient experience, ensures continuity of care, and drives operational efficiency. You will ensure that all internal and external patient referrals are managed, coordinated, and processed to provide timely and seamless access to care.
In this position, you will act as the primary point of contact for navigating referral-related requests. Your work ensures that referrals are tracked, documented, and closed appropriately within the Electronic Health Record (EHR), strictly aligning with organizational standards and payer requirements. By managing the full life cycle of referrals through a closed-loop process, you will help identify trends and gaps to continuously improve service delivery across our service lines.
Work location
Work model: On-site
382, East Medlock Drive, Windsor Square, Alhambra, Phoenix, Maricopa County, Arizona, 85012, United States
Phoenix, Arizona
Key Responsibilities
- check_circleCoordinate referral appointments across internal departments and external providers
- check_circleManage the full life cycle of referrals using a closed-loop process
- check_circleTrack referral status, confirm appointment completion, and obtain consultation results
- check_circleServe as a point of contact for patients and care teams to navigate referral requests
- check_circleFollow up on pending or incomplete referrals to remove barriers to care
- check_circlePartner with clinical and operational leaders to improve referral workflows and system efficiency
- check_circleVerify required information, authorizations, and supporting documentation prior to processing
- check_circleReceive, review, and process all incoming internal and external patient referrals
Requirements
- verifiedHigh School diploma or GED
- verified1–3 years of experience in a healthcare setting
- verifiedProficiency with EHR systems (NexGen preferred) and Microsoft Office applications
- verifiedValid Arizona driver's license
- verified21 years of age
- verifiedMinimum of 3 years driving experience
- verifiedMust successfully pass a TB screening and criminal background check
Nice to Have
Medical Assistant (MA) or Behavioral Health Technician (BHT) experience. Experience in referral coordination, scheduling, patient access, or care coordination. Proficiency with NexGen EHR systems.
Benefits & Perks
check_circleMultiple medical plans including a no premium plan for employees and familiescheck_circleMultiple dental plans including orthodontiacheck_circle401(k) with company matchcheck_circleInterest-free medical line of credit4 weeks of paid time off in the first year
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Skills, education and keywords
Skills: Electronic Health Record, Ehr, Nexgen, Microsoft Office, Medical Assistant, Behavioral Health Technician, Referral Coordination, Scheduling, Patient Access, Care Coordination.
Education: High School diploma or GED required.
Frequently asked questions about Referral Coordinator at Terros Health
What does a Referral Coordinator at Terros Health do?expand_more
Day-to-day, the Referral Coordinator at Terros Health will coordinate referral appointments across internal departments and external providers; manage the full life cycle of referrals using a closed-loop process; track referral status, confirm appointment completion, and obtain consultation results; and serve as a point of contact for patients and care teams to navigate referral requests.
What are the requirements for this Referral Coordinator role?expand_more
To qualify for the Referral Coordinator at Terros Health position, applicants should have: High School diploma or GED; 1–3 years of experience in a healthcare setting; Proficiency with EHR systems (NexGen preferred) and Microsoft Office applications; Valid Arizona driver's license; 21 years of age; and Minimum of 3 years driving experience.
Where is the Referral Coordinator role at Terros Health located?expand_more
Referral Coordinator at Terros Health is based in 382, East Medlock Drive, Windsor Square, Alhambra, Phoenix, Maricopa County, Arizona, 85012, United States. This is a on-site role.
Is this Referral Coordinator job remote, hybrid, or on-site?expand_more
Terros Health has listed this Referral Coordinator role as on-site.
How much experience is required for this Referral Coordinator role?expand_more
Referral Coordinator at Terros Health typically requires 1–3 years of relevant experience at the mid level level.
What skills do you need for the Referral Coordinator role at Terros Health?expand_more
Key skills for Referral Coordinator at Terros Health include Electronic Health Record; Ehr; Nexgen; Microsoft Office; Medical Assistant; Behavioral Health Technician; Referral Coordination; and Scheduling.
What education is required for Referral Coordinator at Terros Health?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Referral Coordinator role belong to?expand_more
Referral Coordinator at Terros Health is part of the admin job category on Recrutus.
About Terros Health
Terros Health operates within the hospitals and health care industry, based in Phoenix, Arizona. For more than five decades, this non-profit organization has dedicated its resources to delivering primary care services with a specialized focus on mental health and substance use treatment. The company adopts a holistic approach to patient well-being, addressing the physical, emotional, and psychological needs of every individual under its care.
The organization serves communities across the region by providing essential clinical support to individuals navigating recovery from substance use disorders and mental health challenges. Through consistent, compassionate service, Terros Health enables patients to regain stability and pursue meaningful lives. Its long-standing commitment to patient-centered care has established a reputation for reliability and effectiveness in the local healthcare landscape.
With over 55 years of operational history, the entity continues to expand its impact by maintaining accessible treatment options for those in need. The organization's mission centers on saving lives daily and supporting the journey toward lasting recovery for people from diverse backgrounds.
Browse more roles: All Terros Health jobs, admin jobs on Recrutus.