Referral Coordinator

About the Role

As a Referral Coordinator, you serve as the warm, authentic, and compassionate first point of contact for participants entering our service. Your primary mission is to guide individuals through the triage and assessment process, ensuring their unique needs, preferences, and goals are carefully managed. You will play a pivotal role in helping participants access the right intervention at the right time, in the right way, while encouraging engagement with our virtual care platform.

This position is designed to support participants in making informed choices about their care pathways. You will explore a variety of behaviour change options, including in-house, sub-contracted, and adjacent service options, to ensure the best fit for each individual's journey.

A Day in the Life

Your day involves processing referrals received through multiple channels, including email, text, web forms, and telephone. You will provide professional service and compassionate communication, conducting effective triage to assess needs and goals. A key part of your workflow is managing the referral inbox and facilitating timely onboarding onto interventions.

You will invite participants to our virtual care platform to encourage self-led journeys, while also creating participant records for those who prefer direct support. Your responsibilities include capturing accurate data, identifying accessibility considerations, and sensitively handling vulnerabilities and safeguarding concerns. You will also engage proactively with unassigned participants via phone, text, email, and the virtual platform to drive successful onboarding.

Throughout your tenure, you will work in line with business performance requirements, implementing Standard Operating Procedures (SOPs) and adhering to policies regarding data protection, information security, health and safety, and safeguarding. You will participate in regular audits and performance observations to ensure continuous professional development and high-quality service delivery.

Hiring Process

We are committed to a fair and transparent recruitment process. If you meet the essential criteria for this role, we look forward to reviewing your application.

Equal Opportunity & Culture

Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We understand that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application, you will find a question asking if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.