Patient Services Specialist — Grand Rapids, MI at

About EyeCare Partners

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists is dedicated to a mission of enhancing vision, advancing eye care, and improving lives. Based in St. Louis, Missouri, our affiliated practice locations span 18 states and 80 markets, providing a lifetime of care across the entire eye care continuum.

About the Role

The RCM Patient Services Specialist serves as the primary liaison for patient billing inquiries and escalations across multiple practices, including Shoreline Vision, Grand Rapids Ophthalmology, Surgical Care Center, Walker Surgery Center, Huron Ophthalmology, Byrd & Wyandotte, Oakland Ophthalmology, and East Texas. In this role, you will manage the patient-facing aspects of the revenue cycle, ensuring timely resolution of outstanding balances and accurate account activity.

Your day-to-day involves monitoring patient aging reports, establishing payment plans, and resolving complex billing issues with empathy and professionalism. You will work closely with practice payment posting specialists and Accounts Payable to reconcile credit balances and process refunds in compliance with company policy. As a key support figure, you will also identify trends in billing errors and communicate findings to leadership to drive process improvements.

Work Environment

This position is available for remote team members who can maintain a HIPAA-compliant home office environment. The role requires the ability to work varying shifts, including early mornings and evenings, to attend meetings, cross-training, or support other initiatives. For on-site team members, work takes place in a normal office or clinical environment, with travel to other locations as necessary to fulfill essential duties.

How to Apply

If you need assistance with this application, please contact (636) 227-2600. Please note that only resumes submitted through this website will be considered; do not contact the office directly.

Equal Opportunity Employer

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Work location

Work model: Hybrid

776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States

Grand Rapids, Michigan

Key Responsibilities

check_circleMonitor patient account aging reports to identify and follow up on overdue balances
check_circleAnswer patient inquiries regarding billing statements, balances, and payment options
check_circleEstablish and document payment plans and outside financing options for patients
check_circleEnsure timely posting and reconciliation of patient payments, copays, and credits
check_circleReview statement cycles to ensure timely and accurate patient billing
check_circleIdentify and investigate credit balances to process refunds in compliance with policy
check_circleCollaborate with Accounts Payable on refund processing and documentation
check_circlePrepare and distribute aging and balance logs to appropriate stakeholders
check_circleMaintain a detailed audit trail of all account activity in the Practice Management system

Requirements

verifiedHigh School Diploma or GED
verified1+ years of experience in medical billing, patient collections, or related healthcare revenue cycle functions
verifiedProficiency with Microsoft Excel, Word, PowerPoint and Outlook
verifiedFamiliarity with Practice Management systems (e.g., NextGen, Waystar)
verifiedKnowledge of HIPAA and healthcare regulations
verifiedAbility to communicate effectively in English
verifiedMust reside in AL, AZ, FL, GA, IL, IN, KS, KY, MI, MN, MO, NC, NJ, OH, OK, PA, TX, VA

Nice to Have

Experience in Optometry/Ophthalmology practice environment.

Skills, education and keywords

Skills: Medical Billing, Patient Collections, Revenue Cycle, Hipaa, Microsoft Excel, Microsoft Powerpoint, Nextgen, Waystar, Practice Management Systems.

Education: High School Diploma or GED required.

Frequently asked questions about RCM/Patient Services Specialist at EyeCare Partners

What does a RCM/Patient Services Specialist at EyeCare Partners do?expand_more

In this RCM/Patient Services Specialist at EyeCare Partners role, you will monitor patient account aging reports to identify and follow up on overdue balances; answer patient inquiries regarding billing statements, balances, and payment options; establish and document payment plans and outside financing options for patients; and ensure timely posting and reconciliation of patient payments, copays, and credits.

What are the requirements for this RCM/Patient Services Specialist role?expand_more

To qualify for the RCM/Patient Services Specialist at EyeCare Partners position, applicants should have: High School Diploma or GED; 1+ years of experience in medical billing, patient collections, or related healthcare revenue cycle functions; Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; Familiarity with Practice Management systems (e.g., NextGen, Waystar); Knowledge of HIPAA and healthcare regulations; and Ability to communicate effectively in English.

Where is the RCM/Patient Services Specialist role at EyeCare Partners located?expand_more

RCM/Patient Services Specialist at EyeCare Partners is based in 776, Baxter Street Southeast, Third Ward, Grand Rapids, Kent County, Michigan, 49503, United States. This is a hybrid role.

Is this RCM/Patient Services Specialist job remote, hybrid, or on-site?expand_more

EyeCare Partners has listed this RCM/Patient Services Specialist role as hybrid.

How much experience is required for this RCM/Patient Services Specialist role?expand_more

RCM/Patient Services Specialist at EyeCare Partners typically requires 1+ years of relevant experience at the mid level level.

What skills do you need for the RCM/Patient Services Specialist role at EyeCare Partners?expand_more

Key skills for RCM/Patient Services Specialist at EyeCare Partners include Medical Billing; Patient Collections; Revenue Cycle; Hipaa; Microsoft Excel; Microsoft Powerpoint; Nextgen; and Waystar.

What education is required for RCM/Patient Services Specialist at EyeCare Partners?expand_more

Educational requirements for this role: High School Diploma or GED required.

What category does the RCM/Patient Services Specialist role belong to?expand_more

RCM/Patient Services Specialist at EyeCare Partners is part of the accounting & finance job category on Recrutus.

RCM/Patient Services Specialist