
location_on1463, West Indianhead Drive, Tallahassee, Leon County, Florida, 32301, United States
Parexel FSP is seeking Issue Leads in the US or Canada to drive Quality Event (QE) case management. This role is critical for ensuring investigations are conducted thoroughly, efficiently, and in full compliance with Good Clinical Practice (GCP) requirements.
As an Issue Lead, you will serve as the primary owner of the investigation lifecycle. Your day-to-day involves triaging submitted cases to determine if they meet the QE threshold, assessing the need for expedited reporting to senior management or regulatory authorities, and managing confirmed events from initial assessment through root cause analysis. You will leverage data to evaluate team performance and implement necessary interventions.
Beyond individual case management, you will contribute to process development and improvement. This includes collaborating with PFE Digital on technology enhancements, developing guidance documents, and creating training materials to support investigation leads. You will also monitor the completion and effectiveness of Corrective and Preventive Actions (CAPA) and track risk mitigations to evaluate their impact on the business.
Work model: Remote
1463, West Indianhead Drive, Tallahassee, Leon County, Florida, 32301, United States
Tallahassee, Florida
Skills: GCP, GXP, Root Cause Analysis, Gap Analysis, Due Diligence, Sop, Capa, Lean Six Sigma.
Education: MS or MBA preferred with 6+ years or equivalent.
Strong background in continuous improvement methodology (i.e., Lean Six Sigma)