
location_on948, Spencer Street, Makiki Kai, Honolulu, Honolulu County, Hawaii, 96822, United States
Parexel FSP is seeking Issue Leads in the US or Canada to drive Quality Event (QE) case management. This role is critical for ensuring investigations are conducted thoroughly, adhering to strict timelines and compliance requirements. The Issue Lead serves as a key guardian of data integrity and process efficiency, leveraging data to assess team performance and execute necessary interventions.
In this position, you will triage submitted cases to determine if they meet the QE threshold and assess the need for expedited reporting to senior management or regulatory authorities. You will be accountable for managing confirmed Quality Events through the entire investigation lifecycle, including conducting root cause analysis and ensuring all documentation is accurately captured in the eQMS system.
Your day-to-day will involve reviewing submitted quality issues against established criteria, initiating appropriate escalations for critical events, and leading investigations to confirm chronology and details. You will apply root cause, gap, and due diligence methodologies, reviewing relevant SOPs and assembling cross-functional teams to validate event details. Additionally, you will contribute to process development, collaborate with PFE Digital on technology enablement, and help develop guidance documents and training for investigation leads.
Qualified candidates will be considered for employment without regard to legally protected status. Parexel is an equal opportunity employer committed to diversity and inclusion.
Work model: Remote
948, Spencer Street, Makiki Kai, Honolulu, Honolulu County, Hawaii, 96822, United States
Honolulu, Hawaii
Skills: GCP, GXP, Root Cause Analysis, Gap Analysis, Due Diligence, Sop, Capa, Lean Six Sigma.
Education: MS or MBA preferred with 6+ years or equivalent experience.
Strong background in continuous improvement methodology (i.e., Lean Six Sigma)