Quality Control Manager - Final Mile
Not Disclosed•Full-TimeOn-site
location_on329, West 4th Street South, Deco District, Tulsa, Oklahoma, 74103, United States
About NXTPoint Logistics
NXTPoint Logistics delivers a complete range of end-to-end supply chain solutions, spanning distribution, warehousing, fulfillment, managed logistics, transportation, and final-mile delivery. Leveraging broad 3PL capabilities, market-leading technology, and deep vertical industry expertise, we help clients of all sizes achieve greater efficiency, service, and profitability.
With over 30 owned facilities, more than 3.5 million square feet of warehouse space, and an extensive partner network, NXTPoint offers the broad reach of a large 3PL while maintaining a commitment to being the most flexible and responsive provider in the industry. Learn more at nxtpointlogistics.com.
About the Role
The Quality Control Manager serves as the guardian of our Driver Fleet's quality standards. This role is pivotal in ensuring operational excellence by performing site visits for claims, conducting Independent Contractor job checks, and overseeing Meet Truck site visits. As the initial point of contact for all claims and insurance company interactions, you will drive the resolution process from assessment to settlement.
Beyond claims management, you will play a key role in shaping the contractor experience. You will partner with the Driver Trainer to develop onboarding processes, provide training on proper product installation, and conduct drive-behinds and ride-alongs to assess performance. Your day will involve maintaining constant communication with Independent Contractors to ensure routes and deliveries stay on schedule, resolving concerns from superintendents, and providing on-site assistance for large installs. This position requires a blend of field presence and office coordination to maintain high standards across our network.
Company Values
At NXTPoint, we are guided by a clear Mission Statement, Philosophy, Value Statement, Vision, and Strategy. We expect all team members to not only understand but actively support and embody these core principles in their daily work.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work location
Work model: On-site
329, West 4th Street South, Deco District, Tulsa, Oklahoma, 74103, United States
Tulsa, Oklahoma
Key Responsibilities
- check_circlePerform site visits to assess property damage and track claims
- check_circleOrganize repair plans and follow up to ensure completion
- check_circleDevelop onboarding processes and training plans for new independent contractors
- check_circleMaintain constant communication to ensure routes and deliveries are on schedule
- check_circleAddress and resolve concerns from superintendents and customers
- check_circleInitiate and maintain good relations with sales teams and clients
- check_circleProvide on-site assistance to complete large installation projects
- check_circleNegotiate appropriate settlements with customers regarding damage
- check_circleConduct drive-behinds and ride-alongs to assess contractor performance
Requirements
- verifiedHigh School Diploma, GED, or equivalent
- verifiedFour (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred
- verifiedMinimum of two (2) years' experience in transportation, logistics, customer service or related industry
- verifiedMinimum two (2) years' experience with appliance installation and delivery
- verifiedValid state driver's license
- verifiedThorough knowledge of Microsoft Excel, Outlook, and Word
- verifiedAbility to read, speak, and write English
Nice to Have
Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Excel, Data Entry, Typing.
Education: High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.; Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred..
Frequently asked questions about Quality Control Manager - Final Mile at NXTPoint Logistics
What does a Quality Control Manager - Final Mile at NXTPoint Logistics do?expand_more
A Quality Control Manager - Final Mile at NXTPoint Logistics is responsible for the following: Perform site visits to assess property damage and track claims; Organize repair plans and follow up to ensure completion; Develop onboarding processes and training plans for new independent contractors; and Maintain constant communication to ensure routes and deliveries are on schedule.
What are the requirements for this Quality Control Manager - Final Mile role?expand_more
To qualify for the Quality Control Manager - Final Mile at NXTPoint Logistics position, applicants should have: High School Diploma, GED, or equivalent; Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred; Minimum of two (2) years' experience in transportation, logistics, customer service or related industry; Minimum two (2) years' experience with appliance installation and delivery; Valid state driver's license; and Thorough knowledge of Microsoft Excel, Outlook, and Word.
Where is the Quality Control Manager - Final Mile role at NXTPoint Logistics located?expand_more
Quality Control Manager - Final Mile at NXTPoint Logistics is based in 329, West 4th Street South, Deco District, Tulsa, Oklahoma, 74103, United States. This is a on-site role.
Is this Quality Control Manager - Final Mile job remote, hybrid, or on-site?expand_more
NXTPoint Logistics has listed this Quality Control Manager - Final Mile role as on-site.
How much experience is required for this Quality Control Manager - Final Mile role?expand_more
Quality Control Manager - Final Mile at NXTPoint Logistics typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Quality Control Manager - Final Mile role at NXTPoint Logistics?expand_more
Key skills for Quality Control Manager - Final Mile at NXTPoint Logistics include Microsoft Excel; Data Entry; and Typing.
What education is required for Quality Control Manager - Final Mile at NXTPoint Logistics?expand_more
Educational requirements for this role: High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.; and Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred..
What category does the Quality Control Manager - Final Mile role belong to?expand_more
Quality Control Manager - Final Mile at NXTPoint Logistics is part of the logistics & warehouse job category on Recrutus.