Quality Control Analyst II (Mortgage Claims Filing)
Not Disclosed•Full-TimeRemote
location_onPlanifyr
At LoanCare, we don't just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Since 1991, LoanCare has offered its expertise and best practices in providing servicing solutions to the mortgage industry. Today, we subservice over 1.8 million loans across 50 states with a seasoned team of senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
The Quality Control Analyst II is a pivotal role designed to maximize outcomes for homeowners by ensuring the highest standards of compliance and accuracy. You will act as a bridge between clients, industry partners, and internal teams, conducting quality control audits and sustainability testing to identify gaps and drive resolution.
In this position, you will not only evaluate loans using the system of record but also research complex issues by leveraging tools like ALLRegs, agency guidance, and subject matter experts. Your work involves reporting systemic issues, developing quality control guidelines, and assisting management with reviews and special projects. This role offers the opportunity to make a real impact in an industry that touches millions of lives within a culture that values your contributions and empowers your success.
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. While working conditions are normal for an office environment, flexibility is key. You will be expected to be productive during normal business hours, with the ability to work early, late, or weekend hours as needed for successful job performance.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.
Work model: Remote
Planifyr
2+ years of project management experience. Experience in conducting business with offshore vendors. Experience with Black Knight LoanSphere and/or other MSP systems. Experience with loan document imaging (Ice Data & Document Automation) and quality control systems (ACES).
Skills: Microsoft Office, Word, Powerpoint, Excel, Black Knight Loansphere, MSP Systems, Loan Document Imaging, Ice Data, Document Automation, Aces.
Education: High School Diploma or equivalent required.
