Product Support Operations Manager
Not Disclosed•Full-TimeOn-site
location_onAnderson Street, Irving, Dallas County, Texas, 75062, United States
About the Role
The Product Support Operations Manager serves as the operational backbone of our service area, ensuring that every task aligns with our department's strategic goals. This position is pivotal in bridging the gap between technical execution and business objectives, directly contributing to the success of both the parts and warranty departments. You will be responsible for establishing production goals, supervising service employees, and fostering an environment where high-quality workmanship and efficiency thrive within a repair and service shop.
In this role, you will not only manage the physical requirements of the workspace—including facilities, tools, and environmental conditions—but also act as a steward of our company's core values. You will model our Values Based Leadership (VBL) tools daily, promoting a culture of Legendary Customer Service (LCS) while ensuring that safety, compliance, and operational excellence remain at the forefront of every activity.
Day in the Life
Your day will be a dynamic mix of strategic planning and hands-on leadership. You will oversee the hiring, development, and evaluation of service personnel, ensuring the team is equipped with the technical skills needed to handle complex machinery, from construction equipment to aerial and lifting devices. A significant portion of your time will be dedicated to managing the parts department, analyzing inventory levels, and coordinating with vendors to secure bulk pricing and timely shipments.
You will also be deeply involved in the operational flow of the shop, from assigning work and enforcing safety policies to maintaining the company's fleet and facilities. Whether you are training counter and shop sales personnel on technical aspects of crane attachments or conducting quality control analysis on service reports, your focus will remain on delivering exceptional customer service and maintaining a hazard-free environment.
Our Culture and Values
We are committed to a workplace where alignment with our mission and core business values is demonstrated daily. As a leader here, you will collaborate with key internal and external resources, participate in ongoing self-development, and champion a culture of teamwork and continuous improvement. We believe that our people are our greatest asset, and we strive to create an environment where safety, integrity, and operational excellence go hand in hand.
Hiring Process
Candidates selected for this role will undergo a comprehensive interview process designed to assess both technical expertise and cultural fit. This typically includes an initial screening to verify qualifications, followed by in-depth discussions regarding your experience in dealership management and technical operations. Final candidates may engage in scenario-based interviews to demonstrate problem-solving skills and leadership capabilities.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a safe and inclusive environment for all employees.
Work location
Work model: On-site
Anderson Street, Irving, Dallas County, Texas, 75062, United States
Irving, Texas
Key Responsibilities
- check_circleMonitor and control time records, service reports, and shop maintenance activities
- check_circleManage company expenses through warranty and damage recovery processes
- check_circleAnalyze inventory levels and procure crane parts orders utilizing bulk pricing discounts
- check_circleTrain counter and shop sales personnel on technical aspects of crane parts and attachments
- check_circleCommunicate and implement service department policies to ensure consistency across operations
- check_circleEnsure shop work and safety practices are performed in a safe and hazard-free environment
- check_circlePlan and assign work while recommending improvements to repair methods and procedures
- check_circleMaintain delivery and field service fleet to ensure operational readiness
- check_circleEstablish production goals and supervise service employees to meet department objectives
Requirements
- verifiedHigh school/equivalent diploma or trade school diploma
- verifiedAerial lift and forklift certification
- verifiedValid driver's license
- verified5-8 years work-related experience preferred
- verified5 years dealership experience preferred
- verified3 years management experience preferred
- verifiedMSHA, OSHA & DOT knowledge preferred
Nice to Have
Five to eight years of work-related skill, knowledge, or experience. Minimum of five years' experience in a Dealership and three years in management. MSHA, OSHA & DOT certification.
Similar Job Opportunities
Skills, education and keywords
Skills: Msa, Osha, Dot, Aerial Lift, Forklift, Mechanical Background, Engines, Electrical Systems, Construction Equipment, Aerial Equipment.
Education: High school or equivalent diploma required.
Frequently asked questions about Product Support Operations Manager at HOLT Group
What does a Product Support Operations Manager at HOLT Group do?expand_more
A Product Support Operations Manager at HOLT Group is responsible for the following: Monitor and control time records, service reports, and shop maintenance activities; Manage company expenses through warranty and damage recovery processes; Analyze inventory levels and procure crane parts orders utilizing bulk pricing discounts; and Train counter and shop sales personnel on technical aspects of crane parts and attachments.
What are the requirements for this Product Support Operations Manager role?expand_more
To qualify for the Product Support Operations Manager at HOLT Group position, applicants should have: High school/equivalent diploma or trade school diploma; Aerial lift and forklift certification; Valid driver's license; 5-8 years work-related experience preferred; 5 years dealership experience preferred; and 3 years management experience preferred.
Where is the Product Support Operations Manager role at HOLT Group located?expand_more
Product Support Operations Manager at HOLT Group is based in Anderson Street, Irving, Dallas County, Texas, 75062, United States. This is a on-site role.
Is this Product Support Operations Manager job remote, hybrid, or on-site?expand_more
HOLT Group has listed this Product Support Operations Manager role as on-site.
How much experience is required for this Product Support Operations Manager role?expand_more
Product Support Operations Manager at HOLT Group typically requires 5+ years of relevant experience at the mid level level.
What skills do you need for the Product Support Operations Manager role at HOLT Group?expand_more
Key skills for Product Support Operations Manager at HOLT Group include Msa; Osha; Dot; Aerial Lift; Forklift; Mechanical Background; Engines; and Electrical Systems.
What education is required for Product Support Operations Manager at HOLT Group?expand_more
Educational requirements for this role: High school or equivalent diploma required.
What category does the Product Support Operations Manager role belong to?expand_more
Product Support Operations Manager at HOLT Group is part of the engineering job category on Recrutus.