Pharmaceutical Care Supervisor

About the Role

The Pharmacy Manager oversees the daily operations of the pharmacy department, serving as the accountable leader for workflow management, clinical patient care, and continuous quality improvement. This role is critical in ensuring strict adherence to internal policies and external regulatory bodies while driving pharmacy sales and managing inventory. Beyond operational efficiency, the position is dedicated to protecting department assets and cultivating an image of excellence through accurate prescription fulfillment and the highest level of customer service for patients, providers, and payer partners.

Day in the Life

You will manage the daily rhythm of the pharmacy, ensuring that department personnel provide hospitable, courteous, and efficient service. Your focus will be on improving prescription volumes, sales, and profitability by maintaining rigorous standards for accurate filling and customer interaction. You will act as the primary point of contact for resolving customer inquiries and complaints, actively working to enhance the department's reputation.

Operational leadership involves reporting prescription errors immediately, adhering to the Quality Improvement Program, and ensuring compliance with all federal and state laws. You will implement asset protection controls to minimize profit loss and maintain a safe, well-kept environment for both customers and employees. Additionally, you will manage cash operations, oversee third-party pharmacy systems to reduce payment rejections, and control inventory through strategic ordering and adherence to buying procedures.

On the people side, you will supervise the pharmacy team, verifying proper licensure and ensuring all staff are trained on payer requirements, adverse event reporting, and clinical management. You will also foster strong working relationships with physicians and other health professionals, collaborating closely with Local Specialty Pharmacy staff to deliver specialized services in areas such as HIV, Organ Transplant, and Oncology.

Hiring Process

To review benefits, please visit jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser. This role will remain open until filled.

Equal Opportunity

We are an Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.