Patient Services Representative - Front Desk
Not Disclosed•Full-TimeOn-site
location_on177, Wild Harbor Road, Silver Beach, North Falmouth, Falmouth, Barnstable County, Massachusetts, 02556, United States
About the Role
We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of an exceptional patient experience, supporting the overall success of our healthcare services.
This position requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.
Work Schedule
This role operates on a hybrid schedule: Monday through Thursday from 7:30 AM to 4:30 PM, and Fridays from 7:30 AM to 12:00 PM.
Work location
Work model: On-site
177, Wild Harbor Road, Silver Beach, North Falmouth, Falmouth, Barnstable County, Massachusetts, 02556, United States
Falmouth, Massachusetts
Key Responsibilities
- check_circleGreet patients warmly and professionally upon arrival
- check_circleManage patient registration and appointment scheduling
- check_circleTriage and route clinical calls to appropriate departments
- check_circleSupport patients in completing required forms and paperwork
- check_circleMaintain a clean, organized, and inviting work area and lobby
- check_circleIdentify and escalate patient concerns to appropriate team members
- check_circleEnter referral information and manage patient records
- check_circleCollect patient payments at the time of service
Requirements
- verifiedHigh school diploma or equivalent
- verified0-1 years of customer service experience
- verifiedProficient in collecting patient payments
- verifiedSkilled in navigating multiple computer systems
- verifiedCompetent in Microsoft Office applications
Nice to Have
0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
