Patient Service Associate
Not Disclosed•Full-TimeOn-site
location_on1580, Washington Street, Polk Gulch, Nob Hill, San Francisco, California, 94109, United States
About the Organization
San Francisco Community Health Center (SFCHC), formerly known as API Wellness Clinic, is a federally qualified health center (FQHC) dedicated to providing culturally competent, high-quality medical care, health services, education, and outreach. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, SFCHC serves as an anchor organization for San Francisco's Tenderloin neighborhood while leading regional, statewide, and national programming.
Our mission is to transform lives by advancing health, wellness, and equality. We strengthen the well-being of under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, leading them toward justice and health. We believe that everyone deserves to be healthy and needs access to the highest quality health care.
About the Role
The Patient Service Associate (PSA) serves as the first point of contact at our primary care clinic, welcoming and greeting patients with empathy and integrity. This role is critical to the financial stability and operational efficiency of our clinic business operations. By ensuring accurate information is collected during registration, you directly impact proper billing, claims processing, and patient safety.
In this position, you will streamline the registration process to reduce wait times, increase patient satisfaction, and build trust in SFCHC as a primary care home. You will work collaboratively with eligibility, Enhanced Care Management (ECM), and clinic support staff to serve vulnerable populations, including LGBTQ communities, refugees, immigrants, people experiencing homelessness, and those with complex medical needs. Your work ensures that payments are accurately processed through Medicare, Medi-Cal, managed care systems, and our Sliding Fee Discount Program.
Reporting to the Revenue Cycle Manager under the daily supervision of the Health Eligibility and Access Supervisor, you will be the face of our clinic, embodying our core values of dignity, respect, and a justice-oriented mindset.
Equal Opportunity Employer
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. We do not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Skills, education and keywords
Skills: Adobe Acrobat, Microsoft Windows, Hipaa, Epic, Spanish.
Education: High school diploma or GED required.
Frequently asked questions about Patient Service Associate at San Francisco Community Health Center
What does a Patient Service Associate at San Francisco Community Health Center do?expand_more
A Patient Service Associate at San Francisco Community Health Center is responsible for the following: Collect and validate up-to-date health insurance data and patient identity to ensure accurate billing and patient safety; Contact new patients assigned by managed care plans to schedule initial visits within 60 days; Refer patients requiring financial assistance, good faith estimates, or specific payer notices to appropriate eligibility units; and Conduct follow-up on patient no-shows and cancellations, documenting all attempts in the EPIC Electronic Health Record.
What are the requirements for this Patient Service Associate role?expand_more
To qualify for the Patient Service Associate at San Francisco Community Health Center position, applicants should have: High school diploma or GED; Two years' experience in customer service, office, and clerical work; Proficiency in Adobe Acrobat, Microsoft Windows, and MS Office; Strong written and verbal communication skills in English; Completion of HIPAA, 340B Basic, and Fraud Waste and Abuse trainings; and Up-to-date with COVID-19 and flu vaccines.