Patient Coordinator
Not Disclosed•Full-TimeOn-site
location_onUS 92, Polk County, Florida, 33801, United States
About the Role
The Patient Coordinator serves as the vital first point of contact for patients, customers, and visitors, ensuring a positive and seamless experience from arrival through departure. This role is dedicated to delivering exceptional customer service while maintaining the highest standards of patient care and documentation accuracy. Whether in a fixed facility or a mobile setting, the coordinator acts as a bridge between patients and clinical staff, ensuring everyone understands what to expect before, during, and after their appointments.
In this position, you will manage the flow of patient interactions, handling registration, insurance verification, and preliminary screenings. You will play a key role in preparing the work area and supplies, ensuring the environment is clean, organized, and ready for procedures. The role requires a high degree of adaptability, as you may assist with patient transport, transfers, and the delivery of medical records to physicians and patients, all while strictly adhering to HIPAA regulations.
Work Environment
This role offers a dynamic work environment that may include both fixed radiology locations and mobile units. In the mobile setting, you may assist in preparing the unit for transport and working in varied weather conditions. The position involves exposure to strong magnetic fields, radioactive materials, and potential infectious hazards, requiring a commitment to safety and hygiene. You will be expected to work at several locations, with local travel often required to support multiple sites.
Hiring Process
Candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment. For Mobile Radiology and Oncology roles, CPR Certification must be obtained prior to hire. Additionally, the COVID-19 vaccination may be a condition of employment depending on current health guidelines.
Equal Opportunity
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Work location
Work model: On-site
US 92, Polk County, Florida, 33801, United States
Florida
Key Responsibilities
- check_circlePerform patient registration in various systems
- check_circleCollect monies for time-of-service patient responsibility
- check_circlePerform preliminary patient screening including medical history
- check_circleProvide patients with preliminary and post-procedure instructions
- check_circleEnsure accuracy of patient records and documentation in electronic systems
- check_circleSchedule patient appointments and prepare medical records for physicians
- check_circleAssist clinical staff with documentation and image delivery
- check_circlePerform all duties within HIPAA regulations
- check_circleGreet and assist patients, customers, and visitors in person and over the phone
- check_circleVerify insurance coverage and obtain prior authorizations
- check_circleMaintain a clean and organized work area and ensure proper supply stocking
- check_circleTransport patients to and from exam rooms and assist with transfers
Requirements
- verifiedHigh School Diploma or equivalent experience
- verifiedCPR Certification (required for Mobile Radiology and Oncology)
- verifiedValid state driver's license (as applicable)
- verifiedAbility to work at several locations
- verifiedBasic knowledge of computer applications
- verifiedCOVID-19 vaccination (condition of employment)
- verifiedPre-employment background check and drug screen
Nice to Have
Six months of customer service or related experience and/or training. Knowledge of medical terminology. Bilingual in Spanish. CPR Certification (for Fixed Radiology).
