Patient Account Representative — Rochester, MN at

About Olmsted Medical Center

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. We strive to keep up with evolving trends to support our team members in delivering high-quality care.

About the Role

This is a 1.0 FTE, day shift position designed to ensure the accuracy and timeliness of our revenue cycle operations. You will play a critical role in reviewing insurance claims prior to submission, identifying errors, and resolving issues to maintain compliance with payer guidelines. Your work will directly impact the financial health of the organization by monitoring claim statuses, following up on delayed or unpaid claims, and managing the resolution of denied claims in collaboration with payers and patients.

In this fast-paced environment, you will post insurance payments and adjustments accurately, investigate credit balances, and respond to billing inquiries from both internal departments and external parties. The role requires strong attention to detail and effective problem-solving skills as you navigate payer websites, maintain data integrity, and support departmental process improvement initiatives.

Location and Work Model

This is a remote position; however, work MUST be performed from within the State of Minnesota.

Hiring Process

Candidates selected for this role will be offered a starting salary between $23.18 and $28.97 per hour, based on experience. Offers for external candidates are generally made between the minimum and midpoint of the range.

Benefits

Olmsted Medical Center offers a robust benefits package for employees employed at 0.5 FTE or higher, including:

Medical, Dental, and Vision Insurance
Basic Life Insurance
Tuition Reimbursement
Employer-Paid Short-Term and Long-Term Disability
Adoption Assistance Plan

Equal Opportunity Employer

Olmsted Medical Center is an equal opportunity employer committed to diversity and inclusion in the workplace.

Work location

Work model: Remote

2298, Oak Terrace Drive Southeast, Parkside, Rochester, Olmsted County, Minnesota, 55904, United States

Rochester, Minnesota

Key Responsibilities

check_circleReview insurance claims prior to submission to identify and resolve errors
check_circleMonitor claim status and follow up with insurance carriers on delayed or unpaid claims
check_circleReview and resolve denied claims in collaboration with payers and patients
check_circlePost insurance payments, adjustments, and remittance activity accurately to patient accounts
check_circleInvestigate and resolve credit balances and billing discrepancies
check_circleRespond to internal and external inquiries related to billing and insurance
check_circleDocument all actions and follow-up activities within the billing system
check_circleMaintain current knowledge of payer guidelines, updates, and portals
check_circleSupport development and implementation of department procedures and workflows
check_circle

Requirements

verifiedCollege Certificate, Associate's Degree, or equivalent related experience required
verifiedKnowledge of insurance payers, billing processes, claim submission, and reimbursement workflows
verifiedProficiency with computers
verifiedStrong math skills

Nice to Have

Experience in medical billing, patient accounts, or healthcare revenue cycle operations. Experience with claim follow-up, denial management, and appeals. Understanding of Provider Based Billing (PBB).

Benefits & Perks

check_circleMedical, dental, and vision insurancecheck_circleBasic life insurancecheck_circleTuition reimbursementcheck_circleEmployer paid short-term disability and long-term disabilityAdoption assistance plan

Skills, education and keywords

Skills: Medical Billing, Patient Accounts, Healthcare Revenue Cycle Operations, Insurance Payers, Billing Processes, Claim Submission, Reimbursement Workflows, Claim Follow-Up, Denial Management, Appeals.

Education: Associate's Degree or equivalent related experience required.

Frequently asked questions about Patient Account Representative-Insurance at Olmsted Medical Center

What does a Patient Account Representative-Insurance at Olmsted Medical Center do?expand_more

A Patient Account Representative-Insurance at Olmsted Medical Center is responsible for the following: Review insurance claims prior to submission to identify and resolve errors; Monitor claim status and follow up with insurance carriers on delayed or unpaid claims; Review and resolve denied claims in collaboration with payers and patients; and Post insurance payments, adjustments, and remittance activity accurately to patient accounts.

What are the requirements for this Patient Account Representative-Insurance role?expand_more

To qualify for the Patient Account Representative-Insurance at Olmsted Medical Center position, applicants should have: College Certificate, Associate's Degree, or equivalent related experience required; Knowledge of insurance payers, billing processes, claim submission, and reimbursement workflows; Proficiency with computers; and Strong math skills.

Where is the Patient Account Representative-Insurance role at Olmsted Medical Center located?expand_more

Patient Account Representative-Insurance at Olmsted Medical Center is based in 2298, Oak Terrace Drive Southeast, Parkside, Rochester, Olmsted County, Minnesota, 55904, United States. This is a remote role.

Is this Patient Account Representative-Insurance job remote, hybrid, or on-site?expand_more

Olmsted Medical Center has listed this Patient Account Representative-Insurance role as remote.

How much experience is required for this Patient Account Representative-Insurance role?expand_more

Candidates for Patient Account Representative-Insurance at Olmsted Medical Center should have mid level.

What skills do you need for the Patient Account Representative-Insurance role at Olmsted Medical Center?expand_more

Key skills for Patient Account Representative-Insurance at Olmsted Medical Center include Medical Billing; Patient Accounts; Healthcare Revenue Cycle Operations; Insurance Payers; Billing Processes; Claim Submission; Reimbursement Workflows; and Claim Follow-Up.

What education is required for Patient Account Representative-Insurance at Olmsted Medical Center?expand_more

Educational requirements for this role: Associate's Degree or equivalent related experience required.

What category does the Patient Account Representative-Insurance role belong to?expand_more

Patient Account Representative-Insurance at Olmsted Medical Center is part of the accounting & finance job category on Recrutus.

Patient Account Representative-Insurance