Overnight Customer Service Representative

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, and we strive to demonstrate our core values of Communication, Customer Focus, Integrity and Trust, Teamwork, and Results in every position.

About the Role

As a Customer Service Representative (CSR), you will serve as the primary point of contact and the "face" of PLS. This role is designed for individuals who are passionate about delivering superior customer service and building lasting relationships. You will be the first person customers interact with, responsible for educating them on our products and ensuring their financial transactions are handled with accuracy and care. In this position, you will maintain a clean and welcoming store environment while upholding strict quality standards and compliance with all federal, state, and local regulations.

Hiring Process & Application

To apply for this position located at 1800 South Tryon Street, Charlotte, NC 28203, please submit your application through our careers portal. If you require a reasonable accommodation for any part of the application or hiring process due to a disability, please contact our Talent Acquisition team at talentacquisition@pls247.com to make arrangements. Decisions on accommodations are made on a case-by-case basis.

Our Commitment to Diversity

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are also a drug-free workplace. For positions in the City of Los Angeles, we comply with the Fair Chance Initiative for Hiring Ordinance, ensuring that qualified applicants with criminal histories are considered for employment.