Operations Third-Party (TPA) Vendor Governance Analyst (HYBRID OR REMOTE)
Not Disclosed•Full-TimeHybrid
location_on420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives—a mission we’ve honed since 1859. We are seeking an Operations Third-Party (TPA) Vendor Governance Analyst to play a key role in overseeing Third-Party Administrators responsible for life insurance policy administration. This position actively monitors vendor performance, leads governance routines, and maintains critical oversight documentation. The analyst drives timely issue resolution and remediation, partnering closely with internal stakeholders and vendors to ensure consistent service delivery and strong adherence to regulatory, contractual, and company standards.
About Equitable
At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently—where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
Work Model
This position offers a flexible work schedule. It may be fully remote or hybrid. If you are located near one of our offices (e.g., Charlotte, NC; Syracuse, NY), a hybrid schedule with 2–3 days on-site per week is expected to foster collaboration and connection.
Equal Opportunity
Equitable is committed to providing equal employment opportunities to our employees, applicants, and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information, or any other class protected by federal, state, and local laws.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.
Work location
Work model: Hybrid
420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
City of Syracuse, New York
Key Responsibilities
- check_circleAnalyze TPA performance against SLAs, KPIs, and contractual obligations to identify trends and risks
- check_circleMaintain governance artifacts such as issue logs, risk trackers, and decision records for auditability
- check_circleSupport operational risk management by coordinating SOC report reviews and audit requests
- check_circlePartner with sourcing and procurement stakeholders to support contract renewals and amendments
- check_circleGenerate billing reports and reconcile payments for fees collected from funds under management
- check_circleFacilitate Monthly and Quarterly Business Reviews including data validation and action item tracking
- check_circleReconcile vendor billing and process monthly and annual accruals for operations
- check_circleIdentify opportunities to improve governance processes and document procedural enhancements
- check_circlePerform initial assessment and triage of operational issues while monitoring remediation plans
Requirements
- verifiedHS Diploma or equivalent
- verified2+ years of experience in vendor governance, operations analytics, third-party risk/controls, insurance operations or related role
- verifiedProficiency in Microsoft Excel (pivots, lookups, basic data validation) and PowerPoint
Nice to Have
Advanced degree. Experience with life insurance operations, policy administration, and/or Third-Party Administrator (TPA) operating models. Familiarity with vendor governance practices (e.g., KPI/SLA design, scorecards, QBR/MBR operating cadence, and issue/action management). Experience supporting SOC report review, audits, risk assessments, and/or control testing in partnership with risk/compliance functions. Continuous improvement mindset.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circle401(k) plancheck_circlePaid time offcheck_circleFlexible work schedule (fully remote or hybrid)check_circleBase salary increases, spot bonuses, and short-term incentive compensation
