Operations Team Leader (H)
Not Disclosed•Full-TimeOn-site
location_onFirestone, Pacific Highway South, Federal Way, King County, Washington, 98003, United States
About Primo Brands
Primo Brands is a leading branded beverage company in North America, dedicated to the mission of providing healthy hydration to consumers wherever, however, and whenever they want it. Our portfolio includes iconic billion-dollar brands like Poland Spring® and Pure Life®, alongside premium and regional leaders such as Saratoga®, Arrowhead®, and Deer Park®. With more than 11,000 associates, we are at the heart of our industry, delivering on our commitment to quality hydration, community investment, and the sustainability of our packaging and water sources for generations to come.
About the Role
As an Operations Team Leader, you will serve as an integral part of our branch frontline leadership team in Kent, WA. This role is designed for a leader who thrives on driving efficiency and fostering a positive team culture. You will oversee route drivers and deliveries to homes and businesses, ensuring that daily operations run smoothly while maximizing results.
Your day will involve supporting branch leadership with efficient day-to-day operations, coaching team members on effective upselling techniques, and resolving conflicts to maintain a cohesive work environment. You will be responsible for ensuring safety compliance, including operating vehicles responsibly and completing daily DOT documentation. Additionally, you will collaborate with the Operational Leader to implement strategies that improve customer service and lead the team to exceed sales targets.
Hiring Process
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members. The interview process will evaluate your communication abilities, leadership potential, and fit within our team.
Our Culture & Commitment
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We believe in fostering a respectful culture that values our associates who are deeply invested in our mission. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
Work location
Work model: On-site
Firestone, Pacific Highway South, Federal Way, King County, Washington, 98003, United States
Federal Way, Washington
Key Responsibilities
- check_circleOversee route drivers and deliveries to homes and businesses
- check_circleImprove productivity and streamline branch activities to maximize results
- check_circleCoach team members on upselling techniques and effective language
- check_circleCollaborate with Operational Leader to develop customer service strategies
- check_circleConduct driver execution reviews and lead team meetings
- check_circleSupport branch leadership on day-to-day operations and efficiency
- check_circleEnsure safety compliance by operating vehicles and completing DOT documentation
- check_circleResolve team conflicts and provide coaching and feedback to staff
Requirements
- verifiedHigh school diploma, GED or equivalent work experience
- verifiedClass B or A CDL license with airbrake endorsement
- verifiedClean Motor Vehicle Record (last 3 years)
- verifiedMust be 21 years of age or older
- verifiedPrior experience in a supervisory or leadership role
- verifiedExperience with Microsoft Word, Excel, Outlook and Power BI
- verifiedStrong English language skills
Nice to Have
Prior experience in a supervisory or leadership role overseeing a team of employees. Experience with Microsoft Word, Excel, Outlook, and Power BI.
Benefits & Perks
check_circleMedical, prescription, dental, vision, FSA, and HSAcheck_circle401K with 5% company matchcheck_circleEmployee Stock Purchase Plan (ESPP)check_circleEmployee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, and accidental death and dismembermentcheck_circleEmployee discounts on auto, home, and pet insurancecheck_circleTuition reimbursementcheck_circlePaid vacation, sick time, 9 paid holidays, and 3 paid floating holidayscheck_circlePaid leave for baby, adoption, or foster parentingcheck_circleLegal services, identity theft protection, and employee assistance program (EAP)check_circleCommuter benefits