Operations Supervisor (Remote - US)
Not Disclosed•Full-TimeRemote
location_on79, Pennington Street, The Ironbound, Newark, Essex County, New Jersey, 07105, United States
About the Role
This position serves as a pivotal operational hub within our Clinical Services team, ensuring the seamless execution of daily workflows and maintaining high standards of compliance. The role is designed to bridge the gap between administrative execution and team leadership, fostering an environment where efficiency and accuracy drive patient care outcomes.
You will be responsible for orchestrating day-to-day work assignments while closely monitoring performance against established Service Level Agreements (SLAs). A key aspect of this position involves collaborating across functional departments to guarantee that all deliverables are completed timely and accurately. Beyond operational oversight, you will act as a mentor and coach, guiding direct reports through professional development, training, and performance counseling.
The role also entails managing escalated inquiries with a professional and informative approach, ensuring that complex issues are resolved efficiently. Additionally, you will synthesize operational data into weekly and monthly reports, providing critical insights to the broader staff.
Work Environment & Home Office
As a remote role, this position requires a dedicated home office setup to ensure productivity and security. Maximus provides company-issued computer equipment to support your work. Candidates must have access to a private and secure workspace, along with reliable high-speed internet connectivity. Specific technical requirements include a minimum of 20 Mbps download speed (or 50 Mbps for shared connectivity) and 5 Mbps upload speed.
Hiring Process & Accommodations
We are committed to a fair and accessible hiring process. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccom@maximus.com.
Equal Opportunity Employer
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Our culture is built on the belief that diverse perspectives drive innovation and better serve our communities.
Compensation & Benefits
Maximus offers a comprehensive total compensation package that extends beyond base salary. Annual salary is just one component of our rewards, which may include short- and long-term incentives as well as program-specific awards. We provide a robust benefits suite including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.
Our compensation philosophy is grounded in fairness and market alignment. Pay is determined by various factors including job location, education, training, experience, expected quality and quantity of work, required travel, external market data, and internal value analysis. We ensure that compensation ranges are commensurate with job duties and relevant work experience, and we do not use an applicant's salary history in determining compensation. Maximus complies with all regulatory minimum wage rates and exempt salary thresholds in all instances.
Work location
Work model: Remote
79, Pennington Street, The Ironbound, Newark, Essex County, New Jersey, 07105, United States
Newark, New Jersey
Key Responsibilities
- check_circleLead, coach, train, and counsel direct reports
- check_circleResearch and respond to escalated inquiries in a professional manner
- check_circleMonitor employee performance for compliance with established protocols
- check_circleAssign day-to-day work items to team members
- check_circleProduce weekly and monthly reports for staff presentation
- check_circleCollaborate with functional departments to ensure timely and accurate work completion
Requirements
- verifiedBachelor's degree in relevant field of study
- verified3+ years of relevant professional experience
- verifiedMinimum of two years of supervisory experience
- verifiedProficient in Microsoft Office Suite (Word, Outlook, Excel)
Nice to Have
Minimum of four years administrative and operational experience. Experience working in a clinical office setting.
Benefits & Perks
check_circleCompany-issued computer equipmentcheck_circleHealth insurance coveragecheck_circleLife and disability insurancecheck_circleRetirement savings planPaid holidays and paid time off
