Operations Manager - Hospitality
Not Disclosed•Full-TimeOn-site
location_onHenderson, Clark County, Nevada, United States
About the Role
This Operations Manager position is designed for a hands-on leader who thrives in structured, metrics-driven environments. The role exists to ensure execution, team performance, and customer experience remain top priorities within a fast-paced, high-volume service setting. Success in this position requires a balance of people leadership and operational execution, where you will actively coach team members in real time and drive daily results.
You will step in as needed to support the team, maintaining high standards of professionalism and efficiency. While no industry-specific experience is required, the role demands a background in environments where execution and service quality matter every day. Full training is provided to help you build strong teams and improve processes to deliver consistent, high-quality results.
Work location
Work model: On-site
Henderson, Clark County, Nevada, United States
Henderson, Nevada
Key Responsibilities
- check_circleOversee daily operations in a customer-facing, high-volume environment
- check_circleManage staffing, scheduling, and workflow execution to ensure efficiency
- check_circleLead, coach, and develop team members while driving accountability to performance standards
- check_circleMonitor and improve key metrics related to service quality, productivity, and overall experience
- check_circleIdentify operational gaps and implement process improvements
- check_circleStep in as needed to support the team and maintain service levels
Requirements
- verified10+ years of experience in operations, management, or team leadership
- verifiedExperience leading 30+ employees
- verifiedSuccessful completion of background check
- verifiedSuccessful completion of drug screening
Nice to Have
Hospitality, restaurant, hotel, or guest services leadership experience. Retail or service environments with high standards and performance expectations. Experience in high-growth or rapidly scaling environments. Experience leading teams through change, growth, or operational improvements.
Benefits & Perks
check_circleHealth, dental, and vision coverage (majority employer-paid)check_circle401(k) retirement plancheck_circlePaid time off: 10 days (15 after first year) + 10 paid holidays
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Frequently asked questions about Operations Manager - Hospitality at Serenity Healthcare
What does a Operations Manager - Hospitality at Serenity Healthcare do?expand_more
In this Operations Manager - Hospitality at Serenity Healthcare role, you will oversee daily operations in a customer-facing, high-volume environment; manage staffing, scheduling, and workflow execution to ensure efficiency; lead, coach, and develop team members while driving accountability to performance standards; and monitor and improve key metrics related to service quality, productivity, and overall experience.
What are the requirements for this Operations Manager - Hospitality role?expand_more
Serenity Healthcare is looking for candidates who meet the following requirements: 10+ years of experience in operations, management, or team leadership; Experience leading 30+ employees; Successful completion of background check; and Successful completion of drug screening.
Where is the Operations Manager - Hospitality role at Serenity Healthcare located?expand_more
Operations Manager - Hospitality at Serenity Healthcare is based in Henderson, Clark County, Nevada, United States. This is a on-site role.
Is this Operations Manager - Hospitality job remote, hybrid, or on-site?expand_more
Serenity Healthcare has listed this Operations Manager - Hospitality role as on-site.
How much experience is required for this Operations Manager - Hospitality role?expand_more
Operations Manager - Hospitality at Serenity Healthcare typically requires 10+ years of relevant experience at the lead level.
What category does the Operations Manager - Hospitality role belong to?expand_more
Operations Manager - Hospitality at Serenity Healthcare is part of the hr & recruitment job category on Recrutus.