Office Support Specialist I

About the Mission

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work, and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery, sets policy, promotes self-determination, protects human rights, and supports mental health training and research.

About the Role

The Office Support Specialist I serves as the administrative backbone for the Site Director and Case Management Staff. This role is designed to ensure the smooth flow of office operations by managing the lifecycle of confidential documentation, coordinating complex schedules, and overseeing the daily activities of clerical staff. The ideal candidate will act as a central hub for information, handling everything from processing personnel transactions and organizing file systems to supervising the recruitment and training of site clerks.

In this position, you will not only manage the physical and digital infrastructure of the office but also provide critical support to a diverse population. You will be responsible for maintaining professional working relationships with internal and external contacts, ensuring that all communications are precise and culturally competent. The role requires a high degree of discretion when handling sensitive client records and personnel data, as well as the ability to prioritize multiple tasks in a fast-paced environment.

Hiring Process & Application

First consideration will be given to applicants who apply within the first 14 days of the posting. The pre-hire process includes a criminal background check as required by the Executive Office of Health and Human Services, and verification of education, licensure, and certifications in accordance with Human Resources Division guidelines. Selected candidates must acknowledge and attest to their COVID-19 and Influenza vaccination status, as required by Title 101 CMR 23.00 for staff in State Hospitals and Congregate Care Facilities.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4. If you require a reasonable accommodation with the application or interview process, please contact EOHHS Candidate ADA Requests.

Equal Opportunity & Culture

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.