Office Assistant — Minot, ND at Trinity Health

About the Role

The Office Assistant serves as the welcoming face of our clinic, ensuring daily front-office operations run with courtesy, efficiency, and accuracy. This position is vital for maintaining a smooth workflow, acting as the primary point of contact for patients as they arrive, register, and schedule their visits. Working within a collaborative, service-oriented team, the Office Assistant coordinates closely with clinical and administrative staff to support continuity of care and respond effectively to the dynamic needs of the clinic environment.

Day in the Life

Your day begins by greeting patients and guiding them through the registration process, verifying information, and processing payments in accordance with clinic procedures. You will manage the flow of appointments using electronic scheduling systems, ensuring timely access for patients while keeping the schedule organized. A significant portion of your time involves triaging incoming calls, routing messages appropriately, and providing clear, courteous communication to both patients and staff.

Beyond the front desk, you will maintain organized records, prepare forms, and manage incoming documents. The role requires adaptability; you may provide cross-coverage in other reception or clinic areas to support operations during staff absences or high-volume periods. Throughout the day, you will handle sensitive patient information with strict adherence to privacy and confidentiality standards, ensuring a secure and professional environment.

Working Environment

This role is based in an outpatient clinic reception area, characterized by routine contact with patients, families, and clinical staff. The environment can be fast-paced, often involving frequent interruptions and moderate noise levels near patient-care areas. Success in this role requires the ability to multitask efficiently while maintaining composure and professionalism. Adherence to safety practices and infection-prevention protocols is essential when navigating shared clinic spaces and interacting with the public.

Equal Opportunity

We are committed to creating a diverse and inclusive workplace. Trinity considers qualified applicants regardless of background, ensuring a supportive environment for all team members.

Work location

Work model: On-site

1799, 5th Street Southeast, Minot, Ward County, North Dakota, 58701, United States

Minot, North Dakota

Key Responsibilities

check_circleSchedule and coordinate patient appointments using electronic systems
check_circleMaintain organized front office operations by preparing forms and updating records
check_circleProtect patient confidentiality by handling sensitive information per privacy policies
check_circleProvide cross coverage in other reception areas to support clinic operations
check_circleAnswer and triage incoming calls while routing messages appropriately
check_circleGreet and register patients while verifying information and processing payments

Requirements

verifiedHS Diploma or GED preferred
verifiedCustomer service experience or training required (preferably 6 months minimum)
verifiedExperience in a clerical or office setting preferred
verifiedMedical terminology knowledge preferred
verifiedExperience with computer appointment software preferred

Nice to Have

HS Diploma or GED. Six (6) months minimum customer service experience. Experience in a clerical or office setting. Knowledge of medical terminology. Experience with computer appointment software.

Skills, education and keywords

Skills: Medical Terminology, Computer Appointment Software.

Education: HS Diploma or GED, preferred.

Frequently asked questions about Office Assistant, Central Registration at Trinity Health

What does a Office Assistant, Central Registration at Trinity Health do?expand_more

In this Office Assistant, Central Registration at Trinity Health role, you will schedule and coordinate patient appointments using electronic systems; maintain organized front office operations by preparing forms and updating records; protect patient confidentiality by handling sensitive information per privacy policies; and provide cross coverage in other reception areas to support clinic operations.

What are the requirements for this Office Assistant, Central Registration role?expand_more

Trinity Health is looking for candidates who meet the following requirements: HS Diploma or GED preferred; Customer service experience or training required (preferably 6 months minimum); Experience in a clerical or office setting preferred; Medical terminology knowledge preferred; and Experience with computer appointment software preferred.

Where is the Office Assistant, Central Registration role at Trinity Health located?expand_more

Office Assistant, Central Registration at Trinity Health is based in 1799, 5th Street Southeast, Minot, Ward County, North Dakota, 58701, United States. This is a on-site role.

Is this Office Assistant, Central Registration job remote, hybrid, or on-site?expand_more

Trinity Health has listed this Office Assistant, Central Registration role as on-site.

How much experience is required for this Office Assistant, Central Registration role?expand_more

Candidates for Office Assistant, Central Registration at Trinity Health should have entry level.

What skills do you need for the Office Assistant, Central Registration role at Trinity Health?expand_more

Key skills for Office Assistant, Central Registration at Trinity Health include Medical Terminology; and Computer Appointment Software.

What education is required for Office Assistant, Central Registration at Trinity Health?expand_more

Educational requirements for this role: HS Diploma or GED, preferred.

What category does the Office Assistant, Central Registration role belong to?expand_more

Office Assistant, Central Registration at Trinity Health is part of the admin job category on Recrutus.

Office Assistant, Central Registration